Accounting Operations Representative II
MetLife - West Des Moines, IA

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Job Title:

Accounting Operations Representative II

Job ID:




Full/Part Time:




Job Location

West Des Moines, IA

Job Description

Receives and processes remittance payments from policyholders and applies to policies, contracts, and/or benefit plans within corporate and legal guidelines.

Functional Responsibilities:
  • Receives and processes moderate to complex payments from policyholders and applies them to policies, contracts, and/or benefit plans.
  • Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount.
  • Reviews billing history and makes determination, within authorized limits and procedures, to credit remittance, apply, suspend, or refund payment.
  • Investigates billing history and contacts internal administrative units to clarify issues on complex or referred cases and makes appropriate determination.
  • Reconciles daily transactions and reports discrepancies and delinquencies.
  • Researches and resolves billing, collection, or payment methodology problems. Receives and responds to telephone and e-mail inquiries from internal and external customers.
  • Performs other related duties as assigned or required.

Typical Experience:
  • High school diploma.
  • 2-4 yrs. related business experience.
  • Pervious experience working with MetLife Annuity systems and products
  • Positive and professional attitude
  • Strong computer skills
  • Attention to detail

Business Category

Americas Region

Job Category


Salary Grade


Number of Openings


Equal Employment Opportunity

MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply

For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

MetLife - 24 months ago - save job
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