Under the direction of Site Physician(s) and Practice Manager, responsible for assessment and treatment of patients in an outpatient/office setting.
Provides treatment and follow-up education consistent with patient’s age and cultural needs.
Responds to all patient inquiries, prioritizing responses and routing urgent situations to a physician, PA or NP (hereafter Provider).
Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPPA and DMG policies and procedures.
Acts as role model for all other care givers in the coordination of patient care.
Performs to the level of a licensed registered nurse or practical nurse as dictated by the
Nurse Practice Act and DuPage Medical Group.
Key Responsibility Areas:
**Depending on Practice Site Requirements, an incumbent in this position may not perform all the key responsibilities listed below.
However, it is expected that at least 80% of the responsibilities are performed for this job.
Travel to other sites may be required.
Patient Assessment and Treatment:
Consults and coordinates with health care team members to assess, plan, implement, and evaluate patient care.
Assists Provider in taking patient histories, obtaining vital signs, and preparing patient for routine exams or procedures, including collecting and processing specimens.
Observes, records and reports the patient’s condition and reaction to treatments and/or drugs.
Where appropriate, administers first aid, immunizations and injections; assists Provider with minor surgical procedures, including the application and/or removal of casts, posterior molds and splints, sutures and staples.
Administers prescribed medications and treatments in accordance with approved nursing techniques and as directed by the Provider; including oral, cutaneous (i.e., patch), intramuscular, and subcutaneous and
IV routes (RNs only).
Prepares and orders tests: fills out lab requisitions, test orders, patient forms and referral forms as per the Provider’s request.
Tracks and obtains all test results for Provider review; notifies patients of results as directed.
Assesses the patient’s physical, age specific, and psycho-social needs as related to the disease process, treatment, and education.
Maintains accurate and detailed patient records, charts and other pertinent information; posts tests and examination results.
Ensures medical chart/lab test results are available and complete and all records are appropriately secured in the patient chart.
Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.
Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness.
Responds to patient questions and appropriately provides reassurance while responding to patient concerns.
Triage Phone Response:
Responds to/refers incoming patient treatment-related phone calls. Triages patient messages and responds in accordance with departmental policy and procedures.
May assist in arranging tests or admissions, calling in prescriptions, etc.
Reviews and prioritizes same day messages.
Under direction of the Provider,
RNs can assess and determine patient needs… LPNs can convey symptoms to a Registered Nurse, physician,
PA or NA for best course of action.
Responsible for routine maintenance and preparation of medical equipment; cleans, disinfects, and/or sterilizes instruments and equipment following CDC safety and OSHA standards.
Follows Group policy and OSHA guidelines for handling of blood and body fluids and uses PPE appropriately.
Maintains quality assurance records of the disinfection process; serves as a role model of safe office practice.
Clinical Resource for Staff:
Performs and delegates a variety of tasks to facilitate patient office visits and procedures.
Aware of coding and reimbursement issues in delivering care.
Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate.
Assists in orienting and training new staff.
Seeks opportunities to improve or enhance nursing and leadership skills.
Other Duties as Assigned:
(Depending on Office Specific Requirements)
Maintain Medication Count:
Ensures narcotics are secured and appropriately accounted for on a daily basis.
Inventories drugs and relays or orders additional supplies.
Ensures appropriate transport of expired medications to the centralized mail room.
May schedule tests and procedures and obtain insurance pre-authorization.
Education and/or Training Required:
Graduation from an accredited Licensed Practical or Registered Nursing program.
Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
Must have a current CPR certification and a current and valid Illinois Nurse License.
**Additional Certifications and Requirements may include:
Prefer a minimum of one year of professional nursing experience in a clinical or hospital setting but may consider new grad under specific circumstances.
**All key competencies are based on DMG’s C.A.R.E. values.
Compassion, Accountability, Respect and Excellence.
Conveys a warm, caring, and approachable demeanor.
Displays unconditional respect toward others.
Able to sense others feelings and perspectives.
Ability to anticipate, recognize, and meet the needs of patients and their families.
Listens openly and clearly conveys messages and information.
Written Communication and Comprehension:
Writes clearly using appropriate grammar, symbols, and medical terminology.
Able to decipher and comprehend documentation of others.
Works effectively with others to accomplish objectives and goals.
Offers assistance to others in need.
Able to properly perform multiple duties at once.
Effectively manages stress in a fast-paced setting.
Appropriately optimistic and inspiring.
Influencing others to act on
their own behalf or for the broader good of the group.
Age and Cultural Specific Care:
Able to adjust treatment, instruction, and
education to meet the patient’s age and cultural background.
Demonstrates sufficient techniques in performing medical procedures.
Typical Environmental/Working conditions:
Conditions common to a clinic environment including communicable disease, blood borne pathogens, ionizing radiation, bodily fluids and toxic substances, hazardous materials.
Fast-paced medical office environment involving contact and interaction with patients, physicians, and other clinical and non-clinical personnel.
Typical Physical/Mental demands:
Activities include holding, carrying, pushing, transferring, and pulling of objects and people, safely.
Manual and finger dexterity, handle or feel, hand-eye coordination, bending, kneeling, crouching, frequent sitting, walking and/or standing for extended periods of time.
Must be able to safely lift a minimum of 30 pounds.
Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts.
Work may be under stressful conditions.