Access Services Registration Representative - Emergency Department
Baylor Plano
Part Time - Weekday/Daytime
The Access Services Registration Rep ED in the Emergency Department, under general
supervision, obtains current and accurate demographic and insurance information to register
patients and verifies insurance coverage and eligibility via phone, fax, and/or on-line. The ED
Rep serves as a liaison between management, clinical staff and patients with the ability to
demonstrate critical thinking and effective communication in a high paced, high stress
environment. An Access Services Registration Rep ED is generally responsible for assuring
correct billing information and minimizing the reimbursement risks associated with providing care
to patients, including negotiating patient payments.
Conducts Triage Registration of identified or non-identified patients within five
minutes of patient presenting to the Emergency Department obtaining minimal
demographic information.
Conducts bedside patient interviews using workstations on wheels; obtaining
complete and accurate demographic, insurance and financial data to complete
registration.
Ability to walk, stand, bend or push a workstation on wheels 90% or more of the
assigned shift.
Ability to flex schedule to meet the department needs to include longer
scheduled shifts and may include night, weekend and holiday coverage.
Demonstrates ability to manage an evolving patient volume while performing
additional chart management duties (locating and filing) to ensure patient safety
and flow.
Verifies patient eligibility for insurance coverage, when applicable, and
documents appropriate benefit levels for anticipated services. Determines
patient liability and advises patient of financial responsibility requirements per
policy.
Negotiates payment arrangements per BHCS policy. Collects fees, provides
receipts and maintains financial records per BHCS policy.
Explains and obtains appropriate consents from patient or family member in
addition to any other regulatory, required and/or applicable forms.
Reviews accounts for potential eligibility for government or community
programs and/or discusses the application process with patients and refers to
assigned vendor as necessary.
Effectively communicates and educates patients on community resource
referrals for non-emergent medical conditions.
Responds to customer billing inquiries, explaining billing and collection
procedures, as necessary, while exhibiting the highest levels of customer
service.
Responds to customer billing inquiries, explaining billing and collection
procedures, as necessary, while exhibiting the highest levels of customer
service.
Exhibits a high level of empathy with the ability to effectively communicate with
patients and family members during traumatic events, while demonstrating
exceptional customer service skills.
Maintain a professional demeanor in a highly stressful and emotional
environment, to include crime, behavioral health and/or suffering patients in
addition to life/death situations.
Demonstrates ability to manage multiple, changing priorities in an effective and
organized manner, under stressful demands while maintaining exceptional
service.
Assists patients to nursing units by providing directions, personal escort,
and/or medical mobility assistance (ex; wheelchairs).
Updates and maintains patient database according to established procedures.
Demonstrates ability to effectively communicate (written and oral) with
individuals and groups of various backgrounds and educational levels in a high
stress environment.
Effectively communicates with physician group with ability to direct protocol
compliance for Medical Screening Exam while maintaining respectful
relationships.
High school diploma or equivalent is required
1 year of experience working in a healthcare environment is required
Experience working with patient records and charts is desired
Experience providing customer service to patients and their families is desired
Experience working in an Emergency Department is highly desired
Baylor Health Care - 11 months ago
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The Baylor Health Care System (BHCS) offers an array of health care services throughout the Dallas-Fort Worth metroplex. BHCS owns or operat...
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