HLS Ops Manager III
Citizens Financial Group - Cincinnati, OH

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Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM

Qualifications

Effective verbal, written and interpersonal communication required; excellent customer service skills required. Proven analytical and problem solving skills. Ability to manage through reports.

3-5 years previous equity / mortgage experience

3-5 years Management experience

5 years Processing/ closing experience with detailed knowledge of loan documentation and products; familiar with lending guidelines

2 years Compliance experience - Knowledge of bank, state and federal compliance regulations

Responsibilities

Description of Function:
Overall responsibility for the Home Lending Solutions Mortgage/Equity Production Teams. Manage, coach and develop team members at all levels. Demonstrate leadership and professionalism at all times.

Monitor pipeline to improve customer experience. Improve turn-time results. Partner with other business lines to maximize efficiencies.

Review daily reports to monitor areas that impact the timely completion of both mortgage and equity applications. Assist manager to identify areas that present risk of compliance violations or areas that may require improved efficiency and accuracy.

Effectively manage pipeline, adhering to departmental policies, procedures and regulatory guidelines

Perform and /or coordinate training of new team members

Review discrepancies in work performed by other departments that impact loan application turn time and estimated closing dates. Recommend actions to resolve or correct discrepancies.

Perform essential functions required to supervise in manager’s absence

Perform special projects as requested

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About this company
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We’re Citizens, in every sense of the word. It’s our belief that a good bank is made up of good citizens. That’s why...