Technical Support Engineer
Nokia Siemens Networks - Irving, TX

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General Purpose

Identifies and solves proactively demanding customer problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas

by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.

Main Responsibility Area

Providing Tier3 level technical support through ECC process for IP Gateways products : a) Flexi-ISN, which is a NSN proprietary solution for the GGSN network element on the GPRS/UMTS architecture and b) ATCA based Flexi-NG server, which implements NetworkGateway function from the EPS architecture . Handling support requests assigned via Resolve tool and acting as a link between front-end customer support personnel and Product Creation (R&D). Participating in special projects (e.g. customer pilots) and in troubleshooting activities which require remote or on-site support. Participation on packet core Flexi-ISN/Flexi-NG emergency teams.

Position Description

  • Excellent proven 3+ experience and knowledge of mobile packet core networks and functionality of SGSN.
  • Highly experienced on GPRS/EDGE and 3G networks, interfaces, protocols and protocol analyzers.
  • Excellent knowledge in IP networks.
  • Good troubleshooting skills in GPRS/EDGE and 3G core networks especially with SGSN.
  • Willingness to travel;
  • CCNA certification.
Position Requirements

SPECIALIZED REQUIREMENTS below are a plus:
  • Technical knowledge and experience with NSN cSGSN.
  • Knowledge and experience related to Tier 3 Technical Support for the cSGSN (a proprietary platform developed by Nokia Siemens Networks to
implement the SGSN function in a packet core network).

  • CCNP certification is a plus.
  • Technical knowledge on EPC (MME element).
  • Experience on ATCA HW platform
  • Proved experience related to packet core projects with Telecom Operators.

Nokia Siemens Networks - 4 years ago - save job
About this company
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Nokia Siemens Networks is a European company, provider of data networking and telecommunications equipment. It is a joint venture between...