Provider Representative
AppLabs - Carolina, NC

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Representative's will be assigned to one of the following geographic areas: Asheville, NC, Charlotte, NC, Greenville, NC, Greensboro, NC, or Wilmington, NC. You may be working remotely but should live in close proximity to one of these locations.

Essential Job Functions

Candidate serves as the primary liaison to the provider community.

This role schedules and completes provider site visits, trains provider personnel on selected DHHS program requirements, promotes the effective use by the provider of the applications of the NCTracks system, identifies and resolves billing and payment issues, and in general improves the providers' satisfaction with the fiscal agent.

The representative will work independently, must demonstrate careful follow-through to resolve problems, and will provide timely reports of activities performed.

The representative will be assigned a geographic area to serve.

For planned workshops, the representative will participate in the planning, execution and evaluation of the programs, and will be expected to conduct some portion of the presentations to the attendees.

Teaches basic classes, both on-site and on-line, for the company's applications and systems which may include lectures and/or hands-on sessions.

Assists in writing training material from engineering documentation, field service requirements or software documentation to support training. Reviews with senior level trainers and/or engineering, technical support, and/or applicable area to ensure that material is accurate and reflects current product features.

Gathers and summarizes course evaluations to provide data for review by senior level trainers to determine the effectiveness of training.

Assists in the review of external training programs to determine feasibility of purchase.

Gains proficiency in and remains informed of applicable company products.


Basic Qualifications

Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in business administration, computer science, engineering or related field preferred

Two or more years of technical training experience

Experience working with company software, systems, applications and network products

Experience working with communications practices, principles and procedures for both on-site and on-line presentations

Other Qualifications

Require background in provider relations for a large health care payer

Must have ability to travel statewide if necessary and plan for occasional overnight stays

High preference for experience in NC Medicaid

Posses Must have extensive experience conducting oral presentations

Basic communication skills to write training procedures

Presentation skills to train and educate employees on technical material and applications

Basic interpersonal skills for interacting with all levels of employees

Comprehension skills for understanding products and applying knowledge to presentation

Personal computer and business solutions software skills

Basic analytical skills

Organization and time management skills

Ability to prioritize and meet deadlines

Ability to maintain high level of confidentiality regarding employee information

Ability to work independently and as part of a team

Ability and desire to actively pursue learning opportunities in the technical/engineering and training fields

Ability to understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources

CSC is an Equal Opportunity Employer M/F/D/V

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