Operations Support Coordinator
DeVry University - Fremont, CA

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About DeVry Inc.

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DeVry Inc. (NYSE: DV, member S&P 500 Index) is the parent organization of DeVry University, Advanced Academics, Ross University, Chamberlain College of Nursing, Apollo College, Western Career College, Becker Professional Education, and Fanor. DeVry University, which includes Keller Graduate School of Management, offers associate, bachelor's and master's degree programs in technology, healthcare technology, business and management. Advanced Academics provides online secondary education to school districts throughout the U.S. Ross University offers doctoral degree programs through its schools of Medicine and Veterinary Medicine. Chamberlain College of Nursing offers associate and bachelor's degree programs in nursing. Apollo College and Western Career College prepare students for careers in healthcare through certificate and associate degree programs. Becker Professional Education is a global leader in professional education serving the accounting, finance and project management professions. Based in Brazil, Fanor offers degree programs in business management, law and engineering through its four schools: Faculdades Nordeste, Faculdade Ruy Barbosa, Faculdade FTE and REA1. For more information, visit

http://www.devryinc.com.

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Overview

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Under the direction of the Center Dean, Campus Director, Assistant Center Dean, Student Central Manager/Dean/Director or Metro/Campus President, the Operations Support Coordinator performs routine and recurring student, faculty, and operational services required in the operations of a DeVry University Campus/Center. This position may train and serve as a lead person to the part-time staff, including student workers.

Responsibilities

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Supports the new student recruitment and registration process at the DVUC.

Supports the continuing student and academic area at the DVUC.

Greets and directs prospective and/or current students or visitors.

Answers incoming calls, provides information to each caller, refers calls to appropriate person, and takes messages.

Responds to student questions and/or requests; fields student complaints and resolves, if able; and/or escalates concerns, as necessary.

Assists new and continuing students with basic student finance questions and processes.

Supports the Center Dean, Campus Director, Assistant Center Dean, Student Central Manager/Dean/Director or Metro/Campus President in the operations of the location.

Completes other projects and duties as assigned.

Qualifications

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate’s degree required, Bachelor’s degree strongly preferred.

At least 3 to 5 years of related experience in Marketing, Customer Service, Finance, or Administrative Support required.

Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required.

Excellent customer service, interpersonal, organizational, oral and written communication skills required.

Previous exposure to financial bookkeeping procedures strongly desired.

Ability to work non-traditional shifts including weekends and as required.

Ability to work overtime required.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

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It isn't exactly Ivy League, but DeVry is in the big leagues of technical, health care, and business schools. The for-profit...