Assistant Managers are responsible for assisting and supporting the Banking Center Manager in managing the day-to-day aspects of running a banking center (branch) and leading a team to create a quality banking experience for our customers/clients. They also assist with building, deepening and retaining customer/client relationships, minimizing risk, associate development and engagement, operational excellence and managing partnership in an effort to meet and exceed performance targets. The range of duties will vary depending on the branch size and staff, including but not limited to:
Directly working with customers to build relationships, undercover and satisfy their needs through the sale of financial products and services.
Spending a majority of your time on the sales floor, by greeting customers, directing them to the appropriate areas of the branch and ensuring that the customer's needs are met.
Ensuring the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.
Establishing the staffing schedule for the banking center and assisting with teller recruiting and performance management activities.
Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same.
Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for branch associates.
Managing difficult situations with customers and providing clients with information, data and advice.
Ensuring daily implementation of Banking Center Manager’s directives.
A minimum of two years recent experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals, within a goal based and/or results driven environment
Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
Ability to effectively manage multiple responsibilities and priorities
Proven record of sound decision making, balancing risk with customer/client needs and business goals
Availability to work weekends and/or extended hours as required to run the business
Pass pre-employment assessments
Bilingual (fluent verbal and written) skills
Sales management experience in the following fields: banking/financial services, mortgage, retail or hospitality
Operations, Risk and Compliance experience, preferred
Proficiency in basic computer skills
Bank of America - 2 years ago
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Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...