Manager, E 911
Frontier Communications - Fort Wayne, IN

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Summary for Manager E911

Sound knowledge of E911 network services and other product offerings as well as the provisioning and maintenance processes associated to E911. Must possess excellent organizational, problem solving and interpersonal skills. Must understand the importance of effective communication to E911 customers and must possess excellent written and oral communication skills. Committed to understanding and meeting all customer requirements while building integrity and customer loyalty. Strong leadership skills with the ability to manage day to day issues that develops. Must have ability to handle and address high stress situations concerning 911.

Manage Frontier’s E911 service team which consists of Project Management, Service Management and Tier 2 Technical Support services.

Ensure Frontier’s E911 projects are effectively managed to completion meeting all internal and external customer expectations and addressing any roadblocks that may develop.

Ensure Frontier’s Operations’ teams receive critical support and information pertaining to E911 Customer Premise Equipment technical services.

Leads effort to develop company response with internal partners and Legal to provide root cause analysis including actions taken by company to eliminate future occurrences. Practices effective communication to E911 customer base throughout service impacting events to ensure customers are aware of issues and status of efforts to restore services.

Interface with Legal, Regulatory, and Public Relations/Media Relations Departments concerning litigation, network events/outages, and 9-1-1 inquiries.

Ensure all state and federal reporting requirements pertaining to E911 are met.

** Position can be located anywhere in the U.S. **

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        Frontier Communications - 23 months ago - save job
        About this company
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        Frontier Communications Corporation (NASDAQ: FTR) offers voice, broadband, satellite video, wireless Internet data access, data security...