Barback
Hollywood Casino at CharlesTown - Charles Town, WV

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Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include:

Your daily responsibilities include:
  • Provides fast, friendly, professional service to casino guests, beverage servers and bartenders
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Serves as ambassador of goodwill while working and at customer and public relations functions
  • Promotes casino events and programs
  • Provides personalized service and uses guest name
  • Resolves service problems according to guidelines
  • Provides fast, friendly, professional service to casino guests, beverage servers and bartenders
  • Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors
  • Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure
  • Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures
  • Replaces empty draught beer kegs as may be required
  • Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines
  • Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
  • Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures
  • Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
  • Maintains cleanliness of designated areas as directed in accordance with established health and safety standards

To be successful in this position it will require the following skill set:

To be successful in this position it will require the following skill set:
  • Must be 21 years of age
  • High school diploma or equivalent
  • Read, write legibly, understand and speak English
  • Excellent customer service/communication skills
  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • Must meet professional appearance standards as prescribed by company policy.
  • Must be able to respond to visual and oral cues
  • Able to work in constricting areas
  • Able to tolerate second-hand smoke, noise, bright lights
  • Able to work at a fast pace in often crowded/noisy environment
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with:

Something to leave you with:

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

Penn National Gaming, Inc. - 15 months ago - save job - block