PSSR - Power
Patten Industries, Inc. - Elmhurst, IL

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Patten/CAT, a Catterpillar Dealership has a excellent oppertunity for a Commercial Product Support Sales Representative (PSSR) is to call on users of EPG, Marine and Industrial units and provide them with the best maintenance and repair options available through Patten Power Systems. Specifically promote regional service objectives; assist users in achieving lower operating costs by recommending appropriate service product options.
Territory: Downtown Chicago.

PRINCIPLE FUNCTIONS AND RESPONSIBILITES:
  • Including but not limited to:
Works closely with Parts, Service, and Inside Sales to ensure all customers receive an exceptional level of customer satisfaction.
Practices fundamentals of good salesmanship, prospecting, telemarketing, preparing effective sales presentations, use of sales aids, closing, etc. to grow account base.
Responds to new engine sales and rental opportunities by reporting them through Sales Link under the Sales Lead Incentive Program.
Advise users when to evaluate repower options when this appears to be the best course of action.
Establishes contact with new customers sold through Prime Product Sales to introduce the customer to Patten’s service network and emergency contact information.
Provides customer training on unit operation and maintenance requirements.
Provides all non-credit customers a credit application including follow up to add convenience for the new customer and Patten Power Systems.
Aggressively promotes all current service, marketing and parts sales promotions, including but not limited to CSA, ESC, and Sales Link Campaigns.
Assist with maintenance of engine serial numbers/unit numbers and contact information for all customers utilizing Sales Link.
Requires strong work ethic and high sense of motivation.
Ability to maintain a mature, problem-solving attitude while managing interpersonal conflicts, customer rejection and hostility, or time demands.
Possesses well-developed communication skills, both written and verbal. Must be able to clearly demonstrate professional attitude and mannerisms through oral presentation in positive and negative circumstances.
Demonstrate superior customer relations skill-set, which require building relationships with contractors, engineers, and end-user/owners.
Required to achieve and maintain minimum accreditation standards set forth by Caterpillar DLMS PSSR Campus within 1 year.
Requires minimum of 2 years of background in emergency or prime power diesel engine systems, generators, natural gas engine systems and fuel systems.

EDUCATION/QUALIFICATION/EXPERIENCE :
College degree in business or a mechanical related discipline, or a high school graduate with at least four years parts related work experience and at least two years of outside sales experience.

SUPERVISORY RESPONSIBILITIES: Position requires no supervision of staff.

SKILLS/ABILITIES: Must be able to clearly communicate with customers in person , by phone and Email. Need to have basic/intermediate keyboarding skills with a w orking knowledge of Microsoft Word, Excel, and Caterpillar DBS. Must have basic diesel engine, generator set knowledge and excellent communication skills and ability to perform multiple tasks.