Our competitive advantage: People. It all begins with outstanding talent.
Our vision: Helping our customers succeed financially.
Our product: Service for over 160 years.
Our culture: Wow!
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what s needed to succeed.
Collector 1 OVERDRAFTS AND RECOVERY
Start Date: March 18, 2013
Tuesday, 12:00PM - 9:00PM,
Friday, 9:00AM - 5:30PM,
Saturday, 7:30AM - 3:30PM OR Sunday, 9:00AM - 5:30PM, Monday - Thursday 12:00PM - 9:00PM
These schedules include shift premium pay for the evening hours worked and a generous monthly incentive opportunity!
Wells Fargo offers team members a benefits package which includes Paid Time Off, Medical, Dental & Vision Plans, 401(k) Plan, Disability/Life Insurance, Commuter Benefits, Tuition Reimbursement and more!
Training is provided!
In our four week paid training program, you will gain an understanding of the company products and services, policies, procedures, computer systems and how to apply this knowledge when communicating with customers who are overdrawn.
In the position you will:
* Work in an environment that is professional, fun, and energized with a casual dress code.
* Field inbound and make outbound calls utilizing an auto-dialer system.
* Act as the point of contact for the customer to help determine the reason for their account being overdrawn and evaluate the customer's financial situation.
* Ask for payment in full on every call or negotiate account resolution and terms of repayment.
* Have structured work days with all your calls monitored for quality and accuracy.
* Complete other duties as assigned.
6+ months experience in a direct customer contact, service, collections or sales environment.
* Proficiency using Windows based PC
* Must be available to work evening hours and 1 weekend day
* Excellent communication skills
* Ability to utilize negotiation skills
* High school diploma
* Reliable and consistent job history
* Ability to maintain confidence when handling difficult customers
* Ability to handle a high volume, fast paced environment
* Ability to work in a team environment
* Competitive nature
* 1 year of continuous work experience
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...