Collector 1
Wells Fargo - Beaverton, OR

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Job Title:

Collector 1

Requisition Number:


Schedule Type:


Work Hours:


Telecommute Option:

Not Indicated



Job Description

Our competitive advantage: People. It all begins with outstanding talent.
Our vision: Helping our customers succeed financially.
Our product: Service for over 160 years.
Our culture: Wow!

In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what s needed to succeed.


Start Date: March 18, 2013

F/T schedule:
Tuesday, 12:00PM - 9:00PM,
Friday, 9:00AM - 5:30PM,
Saturday, 7:30AM - 3:30PM OR Sunday, 9:00AM - 5:30PM, Monday - Thursday 12:00PM - 9:00PM

These schedules include shift premium pay for the evening hours worked and a generous monthly incentive opportunity!

Wells Fargo offers team members a benefits package which includes Paid Time Off, Medical, Dental & Vision Plans, 401(k) Plan, Disability/Life Insurance, Commuter Benefits, Tuition Reimbursement and more!

Training is provided!

In our four week paid training program, you will gain an understanding of the company products and services, policies, procedures, computer systems and how to apply this knowledge when communicating with customers who are overdrawn.

In the position you will:
* Work in an environment that is professional, fun, and energized with a casual dress code.
* Field inbound and make outbound calls utilizing an auto-dialer system.
* Act as the point of contact for the customer to help determine the reason for their account being overdrawn and evaluate the customer's financial situation.
* Ask for payment in full on every call or negotiate account resolution and terms of repayment.
* Have structured work days with all your calls monitored for quality and accuracy.
* Complete other duties as assigned.

Basic Qualifications

6+ months experience in a direct customer contact, service, collections or sales environment.

Minimum Qualifications

* Proficiency using Windows based PC
* Must be available to work evening hours and 1 weekend day
* Excellent communication skills
* Ability to utilize negotiation skills
* High school diploma
* Reliable and consistent job history

Preferred Skills

* Ability to maintain confidence when handling difficult customers
* Ability to handle a high volume, fast paced environment
* Ability to work in a team environment
* Competitive nature
* 1 year of continuous work experience

About this company
9,200 reviews
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...