Customer Service & Sales Specialist II Preferred 1/7/13
Bank Of America - Newark, DE

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Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.

Home Loans & Insurance/Customer Service and Sales Specialist:
The Customer Service and Sales Specialist position works in the loan servicing line of business. The Customer Service and Sales Specialist provides customer solutions by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. The Customer Services and Sales Specialist role requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. The associate will perform routine account-related transactions. The Customer Services and Sales Specialist will be involved in referring customers to the appropriate line of business for products not supported. The associate may be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. The associate may handle escalated issues by successfully navigating the organization to resolve customer requests. The Customer Service and Sales Associate routes, maintains and tracks outstanding servicing requests and provides thorough follow up. The associate is also accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.

To apply for this position please move forward with the application process:

Start by selecting the "apply now" button to complete your application. **Note: Please ensure to submit a resume. If you download your resume the system will automatically pull necessary information into your application. The application process can take approximately 15 minutes to complete.

Once the application is complete please be prepared for the system to provide a link to our screening assessment. The assessment process can take approximately 30-40 minutes to complete. If you are not prompted to complete the assessment you will receive notification from a recruiter on next steps.

These two steps are necessary in order to move you forward through our hiring process. To be considered for this opportunity timely completion of this process is critical. We appreciate your time and look forward to assisting you through our hiring process.

Bank of America's commitment to the mortgage industry is focused on continuous growth, increased teamwork and excellent customer service.

As the nation's largest mortgage lender and loan servicer, and the world's most trusted lender, Bank of America Home Loans embraces a commitment to responsible home lending.

Our every action is focused on Bringing Opportunity Home for those we serve, assisting new and existing customers in achieving their dreams of home ownership and preservation.

Join Bank of America Home Loans today, and use your skills and knowledge to start Bringing Opportunity Home - for customers, and for yourself!

www.bankofamerica.com/mortgagecareers
Qualifications

Requirements :
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.

Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training

At least an intermediate ability in computer skills

A minimum of 1 year of experience working with customers

At least 1 year of experience handling difficult situations with customers

Intermediate proficiency (1-3 years of experience) in written and verbal communications

At least 1 year of experience working in sales

Desirable skills/experience:
Ability to work weekends, either rotating or set days as outlined in the job requisition

Ability to work evenings, either rotating or set days as outlined in the job requisition

A minimum of 1-2 years of experience in the Banking/Financial industry

A minimum of 1-3 years of experience working in a call center

A minimum of 1-3 years of experience working in customer relations

A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures

Home Loans & Insurance/Customer Service and Sales Specialist Required Skills:

Ability to work within the operating hours and days for this position as outlined in the posted job requisition.

Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training

At least an intermediate ability in computer skills

A minimum of 1 year of experience working with customers

At least 1 year of experience handling difficult situations with customers

Intermediate proficiency (1-3 years of experience) in written and verbal communications

At least 1 year of experience working in sales

Home Loans & Insurance/Customer Service and Sales Specialist Desired Skills:

Ability to work weekends, either rotating or set days as outlined in the job requisition

Ability to work evenings, either rotating or set days as outlined in the job requisition

A minimum of 1-2 years of experience in the Banking/Financial industry

A minimum of 1-3 years of experience working in a call center

A minimum of 1-3 years of experience working in customer relations

A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures

Bank of America - 23 months ago - save job - copy to clipboard
About this company
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Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...