The Senior Report Analyst and Developer support all analytic efforts of the companys internal and external business for report development, quality assurance and analysis. The position also supports business process improvement efforts including projects to enhance automation, quality, and efficiency.
This position is critical to supporting our clients health care reporting needs.
This position has a primary responsibility for report writing and analysis, including data validation. In this role, the analyst will engage clients in report writing, data validation and analytical efforts via corporately sponsored projects or production support requests routed through the client's request management system. This critical role requires a thorough, detailed, creative, diligent and sharp analytical candidate. The analyst will be responsible for both conceiving and writing necessary reports, and will also be responsible for analyzing the report results in order to identify trends and relevant artifacts associate with the data.
The secondary responsibility of this position is customer facing client service and support. In this role the analyst will be in a customer-facing position fielding all client requests for reports, analytics and data issues. Acting as the primary point of contact on day-to-day system issues, data questions, report queries and trouble tickets, the analyst will understand, evaluate, comprehend the client request, and work closely with internal company development staff to resolve the issue or perform the analysis in a timely manner. Working with the client account exec, the analyst will remain in constant close contact with the client throughout the resolution process and reassure the client that their issue is being dealt with utmost care, quality and efficiency.
SENIOR REPORT ANALYST/DEVELOPER 80%
Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control.
Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.
Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
Recommends the establishment of new or modified reporting methods and procedures to improve report content and completeness of information.
May prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.
Understand and comprehend new system changes as they affect data, reports, and reporting systems
Participate in project oriented data validation efforts for company clients
Participate in application validation and QA efforts as they pertain to reporting, data, metrics and report creation and execution
Design, build and implement new report formats and layouts on a customized basis for clients.
Prepare reports and analyze existing portfolios for trends and performance.
Extract existing data to manipulate/calculate/format into presentable reports, charts and graphs. Elicit, document and analyze reporting needs and requirements.
Analyze data and reporting solutions to understand business impact, correlations/discrepancies and propose changes/alternate solutions.
Build reporting solutions based on both existing and new requirements, prototypes, models and delivery methods.
Develop programs or queries to retrieve and analyze data for projects, program, or reports requiring sophisticated inferential techniques.
Perform ad hoc analytical requests and research projects for internal parties. Special projects as assigned by management.
As a Report Analyst in this company, the successful candidate will have basic familiarity with
Business Intelligence solutions and implementations
Knowledge of data warehousing and data management practices
Knowledge of data models and relationships between data elements
Experience writing data-driven reports, working with data to create reports
Familiarity with ETL processes
CUSTOMER FACING SUPPORT 20%
Maintain and nurture relationships with key users at current accounts
A proactive approach to meeting client needs and improving levels of service where possible
Understand client needs and reconcile these with system and database protocols
Interface with clients to define report deliverables, issues, questions, analytic needs, trends and timing
Acquire knowledge of client report issues impacting their business, and work with internal company staff to deliver solutions aimed at solving those issues
Achieve high level of customer satisfaction (as reported on client survey)
Work with client and Internal Account Executive to design and implement ad hoc studies
Assist in preparation of proposals and client presentations
Assist in the development agenda of HDMS applications based on first-hand client feedback
Must have excellent follow-up skills and ability to take initiative and be pro-active
Must be able to multi-task, handle multiple projects and meet internal and client deadlines
Proactive problem solving skills required
Able to manage own workload and take responsibility for tasks
Demonstrate creative ability yet high attention to detail
MINIMUM REQUIREMENTS : Estimate the minimum requirements of education, specialized knowledge, and job experience necessary for the position:
Bachelors degree, or equivalent experience, in finance, analytics, informatics, computer science, programming, health care administration, or business.
Masters in Finance, Analytics, or MBA in Health Care Management preferred.
7-10 years experience as a hands-on analyst in a health care payor organization, demonstraing strong analytical and problem-solving skills.
3-5 years experience programming in a language such as SQL, or, similar experience in an analytical toolset
Minimum 3-5 years hands-on experience in health care with a leading, recognized analytical tool such as HDMS, Cognos, Hyperion/Brio, Business Objects, MicroStrategy, Microsoft Analytic Services, SAS, etc.
2-4 years in a customer facing role, internal or external
Total 7--10 years experience in healthcare analytics or IT
Health Insurance industry experience required. Other industries that may be considered: Healthcare provider, financial sector, health care disease management, health care analytics, workmans comp.
Advanced proficiency in MS Office, particularly Excel, and working knowledge of data warehousing.
Ability to understand sophisticated mathematical models and concepts.
Demonstrated ability to interpret healthcare data and effectively present highly sophisticated analysis and findings.
Communication Skill Requirements
Ability to listen and convey messages in a clear, concise and empathetic manner using the appropriate communication medium
Demonstrated ability presenting to small work groups on both technical and functional requirements
Team oriented with good interpersonal skills and the ability to collaborate effectively with coworkers and product management team.
Comfortable challenging peers in a healthy, constructive way
Excellent verbal and written communication skills
The ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
CERTIFICATES, LICENSES or REGISTRATIONS: List any job related certifications, licenses or registrations required to perform the job:
Our team is experienced in implementing change within healthcare clients that are challenging, dynamic and have multiple stakeholders and competing priorities. Successful candidate will possess:
Problem solving ability to analyze and challenge conventional thought processes and use experience and/or intuition to create pragmatic solutions
Demonstrate a flexible mindset by adapting to and helping drive change
Committed to taking responsibility and ownership for agreed actions and delivery. Demonstrating a positive attitude and standing firm
Advanced capabilities with SQL or similar analytical toolset
Excellent organizational skills and attention to detail, and excellent data analytic skills
Ability to allocate time efficiently; handle multiple demands and competing priorities
Ability to thrive under production pressure and deadlines
Strong communication (verbal and written), time management skills, fast learner, self- motivated, and comfortable taking initiative and handling multiple projects simultaneously
Describe the work environment an employee would encounter while performing the functions of the job:
Standard work environment
Some travel involved
List the various pieces of equipment the employee operates as part of the job:
Standard office equipment
Incepture - 2 years ago
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