Collections Manager
Account Control Technology, Inc. - Mason, OH

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The Collections Manager develops and implements strategies to reduce risk while ensuring compliance with applicable federal regulations, contractual obligations, and policies and procedures within all areas of the department through the deployment of cost effective procedures and systems. Establish goals and objectives, and provide direction and problem solving within the team. Essential Duties and Responsibilities: Responsible for adhering to productivity, quality, and cost standards. Responsible for creating a positive work environment which maximizes individual and team performance. Participate in the interview and hiring processWorks with Operations Director to direct training, development and ongoing evaluation process of collection staffParticipates in disciplinary issues up to and including termination of staff when necessaryEstablishes collection goals monthly, quarterly and annually in conjunction with managementMonitor the key performance drivers of your collections performance business and take corrective action when required. Maintain performance and attendance records on all Portfolio Representatives including but not limited to collection activity, dollars collected, and goal tracking. Attain top performance (number 1) for client by clearly understanding the ranking process and KPI metrics.Responsible for account specific work plans and inventory management.Provide Management with a weekly summary of completed activities and accomplishments.Compliance with all contractual requirements and policies.Involvement in planning and execution of ACTs Strategic PlanOpen/Close Office ensuring safety of all employees on company propertyCreates and executes contests to motivate the collections floor on a daily basisEnsures compliance with all Federal, State and local laws Provides analytics on assigned business and vendor reporting that assist with workflow and performance.
Education and Experience: Four year degree or equivalent work experienceMust have 2-3 years of progressive experience, in a call center and/or collections environment Some experience in a supervisory roleAt least 5 years in the Collections Industry preferredExcellent communication skills Job Knowledge, Skills and Abilities: Ability to plan, prioritize and organize workloadsKnowledge of student loans, rules and regulations as they pertain to defaulted loans preferredAbility to manage and delegate multiple concurrent priorities and meet deadlinesSelf motivated with strong communication skillsAble to solve practical problems and deal with a variety of situations where only limited information and facts are availableProficient in Excel and Microsoft applicationsAbility to read and interpret instructional materials such as policy guides, rules and compliance manuals in addition to analysis of client performance and productivity reports Will be required to perform other duties as requested, directed or assigned.

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