Customer Support Representative
WildTangent, Inc. - Redmond, WA

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Customer Support Representative

WildTangent is looking for a Customer Support Representative to join our team. We offer flexible hours and outstanding benefits that include full medical, dental and vision insurance with all premiums paid.

  • Respond to customer support incidents via phone and email about WildTangent games and products.
  • Answer billing questions over the phone when working at the office.
  • Play games to verify customer reports and help the QA team locate bugs.
  • Participate in and moderate our game forums and high score boards.

Required Skills:
  • The ability to respond clearly and courteously to customer inquiries via phone and email. You must be able to communicate effectively with a broad customer base, and respond quickly to inquiries without sacrificing quality.
  • Knowledge of Windows and PCs, including how to download, install, and uninstall software in Windows.
  • Knowledge of web browsers, internet security settings, and common problems associated with both; general technical troubleshooting.
  • The ability to learn quickly and research issues for which you may not have an immediate answer.
  • The ability to work without direct supervision on assigned, telecommuting days.

Desired Qualifications:
  • Prior technical and/or customer support experience.
  • Some or all college coursework completed.
  • The desire to work in the computer or game industry.

About this company
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WildTangent is a worldwide cross-device games company focused on the distribution and monetization of mobile, social and online games. The...