Bellperson/ Valet
Destination Hotels & Resorts - Chapel Hill, NC

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Drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel’s standards.

ESSENTIAL JOB FUNCTIONS

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Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

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Maintain complete knowledge of correct maintenance and use of equipment.

Use equipment only as intended.

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Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

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Maintain positive guest relations at all times.

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Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

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Resolve guest complaints, ensuring guest satisfaction.

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Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

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Maintain knowledge of:
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Scheduled daily activities.

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Daily arrivals/departures, house count.

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Features and services provided by the hotel.

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Hours of operation of each outlet.

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Parking facilities, layout, hours of operation, prices and procedures.

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Direct attention to Door Person to receive signals.

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Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.

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Assist guests and visitors into and out of their vehicles.

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Communicate parking procedures to guests/visitors.

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Assist guests with loading/unloading luggage into and out of their vehicles.

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Provide legible claim tickets to guests for their luggage.

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Take possession of and park vehicle.

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Document location of vehicles parked in parking facility.

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Ensure security of vehicle and its keys.

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Date/time stamp vehicle parking ticket and file.

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Check with the Supervisor or Valet Parking Cashier for further parking needs or next assignment.

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Remain at assigned post while not parking vehicles.

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Hold vehicles at hotel entrance areas.

Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.

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Answer department telephone within 3 rings using correct greeting and telephone etiquette.

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Document phone requests for retrieving vehicles as specified; record time of completion.

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Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest.

Follow department procedures for retrieving a vehicle without a guest claim ticket.

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Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility.

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Release vehicle to guest upon proper authorization of claim tickets.

Open vehicle doors, assist guest into the vehicle and close doors.

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Upon request from guest, wash vehicles, dispense gas or oil.

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Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.

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Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.

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Follow designated procedures for vehicle accidents, breakdowns and incidents.

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Graveyard shift: Complete nightly audit of parked vehicles with parking claim tickets, resolve discrepancies and submit list for charges to be posted by Night Auditor.

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Graveyard shift: Reorganize vehicles in parking facilities and keys to prepare for the following day’s parking business.

Required Qualifications

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Valid

North Carolina drivers' license.

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Excellent driving record.

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Thorough knowledge of local areas and roads.

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Experience in driving vehicles.

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Fluency in English both verbal and non-verbal.

Preferred Qualifications

Destination Hotels & Resorts - 16 months ago - save job - block
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