Customer Services Manager I PG2
Alaska Airlines and Horizon Air 103 reviews - Missoula, MT

This job posting is no longer available on Alaska Airlines and Horizon Air. Find similar jobs:Customer Service Manager jobs

REPORTS TO

Reports to the Regional Director.

PAY

The starting salary for this position is $38,200.00.

POSITION INFORMATION

KEY RESPONSIBILITIES

  • Serve as primary leader and is responsible for all aspects of Horizon Air passenger and ground service functions.
  • Responsible for the selection of new employees, their professional development, and opportunities for personal growth, the development and communication of local goals and expectations
  • Cultivate an environment where safety is the most important priority.
  • Oversee station operational performance and consistent achievement of customer service standards, which may include the Remote Reservations program.
  • Promote Horizon Air?s shared values with the station team and excellent customer service to other internal work groups and individuals outside the direct responsibility of station operations
  • Professionally represent Horizon Air in a range of port, civic, and sales related settings
  • Provide written and verbal internal communication regarding station issues and performance
  • Interact directly with Horizon Air?s customers on a regular basis
  • Other duties as assigned
QUALIFICATIONS

  • College education preferred
  • Two years experience as a Station Supervisor and/or Manager required
  • In-depth knowledge of station operations, ticketing, passenger service, ground service, airfreight, cost control, budgeting, and labor scheduling.
  • Demonstrated leadership skills
  • Excellent verbal and written communication skills
  • Demonstrated diplomacy and teamwork skills
  • Demonstrated leadership skills
  • Regular and predictable attendance
  • Ability to direct the work of others in a positive way
  • Ability to juggle multiple tasks in a fast paced environment
  • Ability to work a flexible schedule including weekends and holidays
  • High school diploma or equivalent required
  • Minimum age of 18 required
  • Authorization to work in the U.S.
THE LOCATION

The location for this position is in Missoula, Montana

OUR CULTURE - HORIZON AIR

For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.

POSTING INFORMATION

Please apply on or before: FRIDAY, JANUARY 11TH.

Internet Explorer 8 or above, running on Windows, is the browser that is strongly recommended to successfully submit your application. If you choose to use another browser, your application may not come through successfully.

A few helpful tips when applying -

~Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers.

~Gather your paperwork, including your work history, resume etc. - before you apply to the position.

~Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

About this company
103 reviews