Customer Services Manager I PG2
Alaska Airlines and Horizon Air 103 reviews - Missoula, MT

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Reports to the Regional Director.


The starting salary for this position is $38,200.00.



  • Serve as primary leader and is responsible for all aspects of Horizon Air passenger and ground service functions.
  • Responsible for the selection of new employees, their professional development, and opportunities for personal growth, the development and communication of local goals and expectations
  • Cultivate an environment where safety is the most important priority.
  • Oversee station operational performance and consistent achievement of customer service standards, which may include the Remote Reservations program.
  • Promote Horizon Air?s shared values with the station team and excellent customer service to other internal work groups and individuals outside the direct responsibility of station operations
  • Professionally represent Horizon Air in a range of port, civic, and sales related settings
  • Provide written and verbal internal communication regarding station issues and performance
  • Interact directly with Horizon Air?s customers on a regular basis
  • Other duties as assigned

  • College education preferred
  • Two years experience as a Station Supervisor and/or Manager required
  • In-depth knowledge of station operations, ticketing, passenger service, ground service, airfreight, cost control, budgeting, and labor scheduling.
  • Demonstrated leadership skills
  • Excellent verbal and written communication skills
  • Demonstrated diplomacy and teamwork skills
  • Demonstrated leadership skills
  • Regular and predictable attendance
  • Ability to direct the work of others in a positive way
  • Ability to juggle multiple tasks in a fast paced environment
  • Ability to work a flexible schedule including weekends and holidays
  • High school diploma or equivalent required
  • Minimum age of 18 required
  • Authorization to work in the U.S.

The location for this position is in Missoula, Montana


For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.


Please apply on or before: FRIDAY, JANUARY 11TH.

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About this company
103 reviews