As part of a global SAP Shared Services Team, responsible for ensuring assigned day-to-day technical tasks are completed for ongoing operation of SAP systems (ERP-ECC6, APO, BI, SRM, XI, HR, Solution Manager).
Requires advanced Basis skills including experience with SAP system installation and upgrades, Linux, ABAP, DB-2, VMWare, Java, SAP performance tuning, client copies and SAP Bolt-ons.
Responsible for realization, rollout and operations of global SAP service requirements/projects/products and services within the Shared Service organization.
Perform SAP system, database, operating system (potentially), and transaction tuning to insure the best possible response times for the end-users of the SAP system.
Perform system copies / system refreshes per procedures.
Manage Cronacle or other enterprise level workload automation/ job scheduling application.
You may want to include something about the many varieties of SAP installations that we have.
Assist in developing and implementing proper security measures in order to provide data integrity and confidentiality of information. Maintain operating system and network access to protect critical SAP system objects.
Apply SAP software corrections including SAP OSS notes, SAP support packages and SAP Enhancement Packages.
Configure and execute SAP change control functions including the transport management system (TMS) and the ABAP/4 workbench organizer and customizing organizer.
Provide support for upgrades and maintenance to the SAP server infrastructure (virtual and physical).
Configure and maintain SAP communication interfaces for faxing, e-mail, document management, EDI /XML interfaces, file upload/download functions, and web interfaces to support buy/sell functions with business partners.
Develop, maintain, and document SAP system operating procedures including backup and recovery of the SAP system, system error detection procedures, database reorganization, and SAP background job scheduling. Configure and resolve problems with the operation of the SAP spool and background job systems.
Recommend, document, and execute SAP data archiving procedures. Ensure SAP data is retained for future external and internal auditing requirements.
Support the installation and maintenance of new SAP front-end installations (SAPGUI).
Implement and maintain company policies and procedures for all SAP BASIS related configuration standards and system resources.
Provide training and assistance to other IT personnel and end-users on efficient use of the SAP system and system resources.
The individual for this position is expected to stay abreast of new technologies and to review, recommend, and implement their use upon receiving approval from senior IT management. This position requires the individual to communicate with hardware and software vendors to specify project specifications, and for technical support personnel.
This position requires the individual to work on a daily basis with SAP functional team members to resolve system problems. Strong analysis and problem solving skills are necessary to perform this position efficiently. This individual will be expected to provide recommendations to SAP development team members to ensure the system is configured efficiently and conforms to published standards.
This individual must be a self-starter who can work independently or as a member of a project team. This individual is expected to possess the required communication skills necessary to help end-users with system problems and to explain how to use the system efficiently. This individual must be able to provide training on new features of the SAP system and ensure they are being used properly.
Deliver support based upon Operational Level Agreements and Service Level Agreements. Coordinate with all Corporate Controlling and Shared Service colleagues to ensure the required service level is consistently delivered & measured. Ensure that timely break-fix support is provided and that necessary maintenance, backups, testing, etc are planned, approved, & executed.
Provide process improvements and regular, well written management updates through status and metric reports.
As a senior technical member, mentor other team members in SAP technologies.
Help ensure the Regional SAP Team provides global business continuity through redundant people, processes, & systems Implement structured problem-solving methods with team members to ensure root cause resolution of system or project issues Communicate technical project specifics with management, outsourcing partners, vendors, technical personnel, and stakeholders.
Participate on process improvement teams utilizing Six Sigma tools and methodologies.
Experience in successful management and implementation of large IT projects ( >9 months time, >24 person month effort, multiple platforms, cross-functional).
Able to manage multiple projects at one time.
Strong interpersonal skills to successfully build and motivate teams, negotiate and resolve conflicts with software vendors, outsourcing partners, and Bendix business and IT associates.
Action oriented and able to make informed and timely decisions .
Excellent process management capabilities to be able to plan projects appropriately, set priorities, and anticipate and solve problems as they arise.
Good understanding of Data Center Operations: Geographically disbursed, distributed architecture environment leveraging Wintel, SUSE Linux, ADS/Exchange, DB-2, Java and SAP.
Excellent communication skills: presentation and written.
Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project objectives.
Ability to work in a business-focused, team-based matrix organization is essential.
Bachelors Degree in Computer Science or other related discipline required.
Experience in a medium to large complex computing environment is essential.
Minimum 7 years overall IT experience and 4 years of strong, diverse SAP Basis experience.
Fortune 500 experience strongly preferred.
Significant experience with problem resolution techniques within a mature global SAP environment.
Experience in multiple end-to-end complete SAP implementations including global implementations desirable, at least one required.
Experience developing, delivering, measuring, and reporting operational level agreements
Greenbelt certification preferred.
Working knowledge of MS Project and PMI certification a plus.
Bendix Commercial Vehicle Systems - 2 years ago
If you slow down on the interstate and notice an 18-wheeler in your rearview mirror, you may be more grateful for Bendix Commercial Vehicle...