Manager I, Department Systems
Liberty Mutual - Dover, NH

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The Manager I incumbent will coordinate the development and production support activities for two of the core applications used by Home Office Legal and Field Legal staff: Watson and TRACS, which provide access to the claims systems and support the Field Legal billing and timekeeping fucntions. In this role, a detailed understanding of end user business function and processes is an essential component for the identification and development of requirements to enable and optimize task automation opportunities and workflow efficiencies. Alignment of high level business objectives and translating those into targeted and effective development and support activities is a key to success in this role. The position requires the complete business oversight of all new development and support efforts, and management of the related systems development lifecycle activities of the two application teams. In addition, the position requires substantial data analysis, trouble-shooting, and business process review to define and deliver solutions for end user and internal business partner issues. The incumbent will oversee the execution of project work, coordinate the day to day activities of the applications, and manage individual contributor staff.


Conceptualizes immediate and long-range needs of Department/Division with respect to project mission and operating plans. Must understand business objectives as they relate to project goals.

Translates Department/Division needs into a comprehensive project plan and subprojects which ensures successful project completion. Negotiates project objectives and direction with Department Managers. Leads and executes project plans for projects or assignments; establishes scope and schedule; assign tasks and facilitate team process; monitors projects and assignments to ensure completion in timely manner; oversees staff deployment; provides input to performance appraisals; may write appraisals under direct supervision of manager.

Enhances business partnerships and creates workflow efficiencies by maintaining positive relationships with established internal / external clients; may work with clients on emerging relationships; balances individual client needs with business priorities.

Develops, implements and executes project plans for projects or assignments; establishes scope and schedule; assigns, coordinates and monitors project assignments; oversees staff deployment.

Directs research on industry trends, competitors, and business and IT products; analyzes trends and makes strategic and tactical recommendations.

Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations. Resolves problems as needed to ensure that customers receive prompt, efficient service in accordance with company policies.

Prepares periodic written reports for management team regarding project status and keeps Managers informed of project direction and renegotiates direction as necessary.

Makes presentations regarding project direction and recommendations to Senior Department/Division Managers.

Hires and manages individual contributors; coaches and counsels team members

Develops individual performance objectives and development plans and insures alignment with project objectives. Appraises and evaluates team and individual performance and makes compensation recommendations; oversees the appraisal process.

Bachelor's or Master's degree in business or technical discipline or equivalent experience. Master's degree preferred. Minimum of 8 years related experience. Thorough knowledge of business operations, objectives, strategies and global business trends in the financial services industry; current on new methods of integrating technology with business

strategy. Thorough

knowledge of business priorities and investments required for long-range success. Thorough understanding of reengineering approaches. Extensive knowledge of IT concepts, strategies and methodologies. Extensive knowledge of diverse technologies and new and current architectures. Skills in object, data and process modeling; financial analysis and planning; migration planning; business value analysis; business process design. Highly developed negotiation, facilitation and consensus building skills. Highly developed oral and written communication skills


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off


Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

Accidental death & dismemberment insurance

Liberty Mutual - 2 years ago - save job
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