Company Info for External Posting:|
Maxum Petroleum is on course to becoming the largest independent energy logistics company in the country based on gallons of refined fuel and lubricants sold and we are looking for enthusiastic, capable, and dependable team members to help us grow. As a member of the Maxum team, you will enable us to provide our customers a broad array of value-added services while you sharpen your skills and grow your career.
Join our talented and diverse team of over 1300 employees across the US and Panama in important roles such as commercial driver, warehouse operator, inventory specialist, and key functions such as sales & marketing, operations, customer service, dispatch, Information technology, accounting and human resources. There is no shortage of opportunities to learn, grow and contribute while you fuel your growth and our success.
External Job Description:
The Field Service Technician reports to the Operations Supervisor and is the liaison between the Sales/Operations teams and the customers. The Technician regularly travels to customer sites to evaluate and track petroleum/lubricant equipment condition and location and product inventory, and to address any customer concerns. The Technician also conducts initial site surveys in partnership with Sales and Environmental, Health, Safety and Security to determine equipment needs and may participate in the proposal, permitting, and installation processes. The Technician conveys customer questions, concerns, and requests to the customer service team as required. The Technician must be able to work in a fast paced environment with high work order volume, pay close attention to detail, be extremely organized, and be able to recognize changes in demand to prioritize workflow.
Customer inventory monitoring . Conduct customer visits to verify inventory levels and place required orders directly or submit through customer service team. Monitor e-tank sensors. Maintain and reconcile perpetual inventories and assist with Maxum warehouse inventory management as required. Properly label all bulk lubricant and fuel tanks.
Equipment evaluation, installation, and repair. Evaluate potential and new customer sites and coordinate ordering, permitting, and installation, and review of equipment in partnership with Sales, Operations, and Environmental, Health, Safety and Security. Schedule maintenance of customer equipment based on evaluation of equipment’s condition. Repair pneumatic and electric pumps, reels, meters, tanks, electronic monitoring equipment and other lubricant and fuel equipment. Track location of equipment and notify appropriate parties if equipment has moved. Plan and organize repair and maintenance requirements; monitor, manage and process work orders. Coordinate resources to support repair process. Communicate the repair process to all parties involved.
Customer relationship management . Identify customer needs/concerns and address them with the proper department. Follow up with customers/sales representatives/operations department concerning all customer needs/concerns. Assist sales team members with sales calls and proposals as required.
Critical Success Factors
- High school diploma or equivalent; undergraduate degree preferred
- Experience in petroleum/lubricant industry distribution strongly preferred
- Minimum three years demonstrated customer service experience, both phone- and field-based
- Knowledgeable in the use of hand tools; knowledgeable in the troubleshooting and repair of pneumatic and electric pumps, reels, meters, tanks, electronic monitoring equipment and other lubricant and fuel equipment
- Ability to perform equipment repairs in safe and efficient manner
- Ability to manage an equipment parts inventory
- Able to work various scheduled hours and overtime including evenings, weekends and holidays as needed
- Proficient with Microsoft Office, Excel and database programs and ability to learn new computer programs including in-house systems; SAP experience preferred
- Must be physically able to negotiate steps; must be able to bend, stoop, climb, stand, and reach
- Must be able to sit for an extended period of time; must be able to push, pull, and lift in excess of 75 pounds
Communication and Interpersonal Skills: Demonstrates exceptional verbal skills in interpersonal interactions so that intended purpose is achieved. Prepares written material that follows generally accepted rules of style and form, is appropriate and friendly in tone, and accomplishes the intended purpose. Expresses information, in writing and orally, in a succinct and organized manner that is appropriate for the intended audience; effectively listens to others and clarifies information as needed; accurately uses the English language (i.e., grammar, spelling, punctuation, syntax). Considers and responds appropriately to the needs, feelings and perspectives of different people in different situations; is tactful, compassionate and sensitive, and treats others with respect; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Continuous Learning Orientation : Demonstrates willingness and ability to learn. Is willing to consider different viewpoints and try new approaches. Picks up on technical things quickly; can learn new industry, company, or technical knowledge as well as business skills. Accepts feedback and responds appropriately. Develops and maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Shares new ideas/information with others.
Customer Focus : Works with clients, customers, and partners to accurately assess their needs, provide information or assistance, resolve their problems, or satisfy their requirements; knowledgeable of and committed to providing quality products and/or services.
Information Gathering, Utilization, and Sharing : Identifies a need for and knows how to gather information; organizes and maintains information in a logical fashion; applies appropriate information to organizational challenges. Provides the information people need to know to do their jobs and feel good about being a member of the work unit. Provides direct information to individuals so that they can make accurate decisions and take appropriate actions.
Negotiating and Influencing : Persuades others to accept recommendations, exchange information, or change behavior in order to accomplish common goals; works with others towards agreement; persuades others to achieve mutually acceptable solutions; manages and successfully resolves conflicts and disagreements through give and take.
Problem Solving and Analytical Skills: Enjoys the challenge of a difficult problem and demonstrates ability to solve a variety of user and network problems with immediate and effective solutions; asks good questions to isolate problems and probes all fruitful sources for answers; can look beyond the obvious and does not stop at the first answer. Knows when to solve problems on own and when to consult others for support. Can differentiate a small problem from a large one and take appropriate action. Does not get side-tracked by trivial details. Identifies problems; determines accuracy and relevancy of information; uses sound judgment to generate and evaluate alternatives and make recommendations . Can look at reports and other data and notice anomalies. Is able to spot inconsistencies and correct or explain variances.
Resourcefulness and Flexibility: Demonstrates initiative and resourcefulness. Works well in an environment without direct supervision. Self managed and self-motivated. Can identify what needs to be done and does it. Seeks opportunities to expand responsibilities within the context of the job and to help out others. Does not get flustered when faced with unexpected problems, multiple deadlines or difficult requests. Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles; adjusts rapidly to new situations warranting attention and resolution; willing to champion new ideas and methods, despite opposition, when the organizational benefits outweigh the costs.
Results Focused: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers in the organization; very bottom line oriented and strategically focused; steadfastly pushes self and others for results.
Teamwork : Encourages and facilitates cooperation, pride, trust and group identity; fosters commitment and team spirit; works effectively with others to achieve goals; facilitates an open exchange of ideas; fosters an atmosphere of open communication.
Maxum Petroleum is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, gender, national origin, sexual orientation, age, marital status, medical condition, disability or any other legally protected status.
Maxum Petroleum is a leading independent energy logistics company that markets and distributes a comprehensive offering of refined petroleum...