Customer Service Specialist I
Loan Operations - 0037 - Pearl, MS

This job posting is no longer available on Trustmark National Bank. Find similar jobs: Customer Service Specialist jobs - Loan Operations jobs

The purpose of this job is to assist external and internal customers in the community banks with questions or problems involving loan accounts.


  • Assist external and internal customers with accounts, which includes submitting account maintenance; analyzing problems; conducting research verifying, quoting, accepting and faxing pay offs; releasing collateral and processing overpayment for customers.
  • Monitor and correct matured loans and credit line reports as well as reviewing credit line statements before mailing
  • Process and balance loan transactions and payments
  • Distribute route work

  • High school education
  • Basic knowledge of customer service through 2 to 3 years of experience
  • Functional loan knowledge such as, calculating interest, loan-billing transactions, problem solving, balancing transactions, etc.
  • Knowledge of how to effectively handle large external and internal inquiries and demands
  • 10 key calculator (test)
  • Communication skills
  • Detail oriented
  • Computer skills
  • Time management principles to prioritize workload
  • Ability to work well under pressure
  • Ability to accurately batch, balance, and process loan transactions
  • Typing test - 25 wpm

Trustmark National Bank - 17 months ago - save job - block
About this company
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Trustmark’s history of meeting its customers’ financial needs extends back to 1889. Through the years, Trustmark has broadened...