Lands' End Shop Assistant Store Manager - Fairfax, VA
Sears - Fairfax, VA

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This position manages a team of up to three (3) Leads and twenty (20) Consultants within the Lands’ End Shop; coaching all hourly associates as well as maintaining a personal contribution to the department’s productivity. Through proactive leadership and regular coaching this role ensures teams deliver the highest level of customer experience; generating sales and creating a outstanding Lands’ End (LE) Brand Experience at retail. This role partners with the Lands’ End District Manager and store leadership team in achieving the Lands’ End business objectives and goals.

While this position reports to the Store Manager, the position receives guidance and coaching through a dotted-line relationship from the Lands’ End District Manager. This position is responsible for leading hourly associates to reach performance expectations of the Lands’ End department.

Qualifications:Job Responsibilities:
  • Responsible for leading Lands’ End Shop team to achieve monthly, quarterly and annual shop sales and KPI goals; includes Sales Per Hour, Average Dollar Sale, Unit Per Transaction, Direct Sales and Customer Satisfaction scores (CSAT)
  • Ensures daily goals and operational activities are prioritized, communicated and executed
  • Observes, provides feedback and developmental coaching to Lands’ End Leads and Consultants to drive selling behaviors and achievement of daily goals to include Sales, SPH, ADS, UPT, CSAT
  • Responsible for appropriate payroll management and selling productivity as measured by sale per hour metrics
  • Uses own observations and feedback from Lands’ End Leads and Lands’ End District Manager to prepare and deliver performance reviews
  • Leads the development of a high performance team, including partnering with the Lands’ End District Manager to create goals and individual development plans that support performance needs and career growth
  • Delivers exceptional customer experiences by identifying customer needs, providing solutions and suggesting additional options
  • Accompanies the Lands’ End District Manager during Lands’ End Shop visits to identify business areas of opportunity and develop action plans for improving the Lands’ End Shop performance
  • Resolves complex Lands’ End customer situations
  • Ensures effective planning and flawless execution of all floor resets, promotional activities and training activities
  • Recruits, interviews and selects applicants for openings within the Lands’ End Shop through partnership with the Store Manager and Lands’ End District Manager
  • Promotes, administers and acts as a resource to Lands’ End associates for all company policies, procedures and programs
  • Acts as a role model for developing brand relationships through relationships with customers
  • Maximizes corporate programs [ex. Shop Your Way Rewards, email capture, CSAT] to drive customer loyalty in order to achieve financial metrics
  • In partnership with the Lands’ End District Manager, delivers all relevant corporate communication to Lands’ End Leads and Consultants
  • Previous retail leadership experience required; specialty retail environment strongly preferred
  • Prior customer service and merchandising experience required
  • Excellent selling skills; demonstrated ability to achieve sales goals
  • Ability to develop team performance through training, coaching and driving accountability
  • Demonstrated ability to coach, provide feedback and manage substandard performance
  • Excellent communication and negotiation skills with all levels of the business
  • Excellent organizational skills
  • Ability to delegate and prioritize tasks and responsibilities
  • Ability to receive feedback and take action when appropriate
  • Availability and flexibility to work varied hours to support the needs of the business
  • Retail financial acumen required

About this company
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Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...