IS Service Desk Specialist
San Antonio Community Hospital - Upland, CA

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Education: High School diploma. Bachelors Degree in Computer Science and/or Business Systems is desirable, or currently pursuing a degree.

Experience:Three years experience with increasing responsibility in IT Customer Support using the Help Desk, and/or Service Desk with ITIL service management best practice.

Knowledge and Skills:
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Must be familiar with all aspects of the Microsoft Windows and Client/Server environments
Must have the ability to troubleshoot and help resolve all types of client hardware and software related problems.
Have a working knowledge using Microsoft Office products such as Word, Excel, and Outlook.
Understanding of use of remote location support tools.
Knowledge of the Service-Now.com application a plus.

POSITION SUMMARY:
Focus of this position is on managing the service issues reported to the Information Services (IS) Department. Responsible for all aspects of providing IS Customer Support from the IS Service Desk following IS management guidelines.

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