Staff Field Service Technician
WMS Gaming Inc. - New Mexico

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Job Summary

Responsible for the installation, set-up, maintenance, and reconfiguration of all WMS products.

Essential Job Functions

  • Install, setup, maintain and reconfigure WMS products.
  • Perform troubleshooting to the assembly level (printer, bill validator, cables, etc.), up to the server input (cables, switches, controllers, routers, etc.).
  • Order replacement parts and supplies.
  • Maintain communication with the customer while performing work on WMS products, including follow-up after work is completed as required.
  • Responsible to complete and submit required daily documentation both written and electronic, including, but not limited to, Field Service Reports, Time Sheets, Expense Reports.
  • Perform initial quality inspection of delivered WMS products to customer.
  • Perform final inspection to ensure proper operation after WMS product installation.
  • Ability to lead jobs with minimal supervision.
Other Duties and Responsibilities

  • Perform other tasks and duties as assigned by the supervisor.
  • Maintain current knowledge of game components and jurisdictional requirements.
  • Keep supervisor informed of all on-going issues.
Position Requirements

Qualifications

Education

  • High School Diploma/GED.
  • Technical/Military Training Schools are a plus.
Work Experience/Certifications/Licenses

  • Technical background, including a basic understanding of electronics and 1 year electrical/electronics experience is required.
  • Prefer 1-3 years related experience and/or training or equivalent combination of education and experience.
  • SMU M1 & M2 completed (if a new hire, must complete within 12 months of hiring date).
  • Must have a valid Drivers License with a clean driving record and be able to obtain CDL if necessary.
Knowledge/Skills/Abilities

  • Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.
  • Ability to use advanced test equipment including: signal generators, line testers and flash tools.
  • Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
  • Working knowledge of Microsoft Office Suite, Oracle, and be able to use the internet.
  • Ability to interact with coworkers and customers in a courteous and professional manner.
  • Ability to understand WMS/gaming products, including theory of operation, abnormal operation and troubleshooting.
  • Ability to understand WMS policies and all job related paperwork.
  • Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
WMS is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions that WMS conducts business. If you are requested by WMS to obtain a gaming license, your continued employment with WMS may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above. WMS encourages diversity and is an equal opportunity employer.

WMS Gaming Inc. - 10 months ago - save job - block
About this company
37 reviews
The reels keep spinning and the jackpots keep flowing, thanks to this company. WMS Industries is a leading manufacturer of casino gaming...