Bilingual Customer Service Representative
MMC Strategic Staffing - Sandy, UT

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Company Description:
MMC Group is a recruiting firm that works on filling positions all over the united states.

Job Description:
Customer Service Representative
Sandy, UT 84070

Must be Bilingual- Spanish and English (Fluent)

Pay Rate: $ 12.00

Contract to hire

Shift: Must be flexible TBD

90% of calls will be taking Customer Service Calls.

Must pass criminal background requirements, including credit check

Need to take written test at time of the interview.

Mandatory Overtime during the first week of each month

6 months of call center experience preferred

will also look at those in school for IT or certifications

Responsible for verifying the caller’s site location and contact information. This includes the site ID, users name and call back number. Agent is responsible for accurately transferring this information into the Service Desk application by generating a new open ticket. The agent is also responsible for documenting a detailed description in the ticket. The agent then assigns the ticket to the appropriate group and transfers the caller to the team’s phone queue responsible for the problem.

Requirements / Qualifications:
Demonstrate strong verbal and written skills

Excellent customer service skills/experience

Ability to work with several types of IT technologies to include telephone, email, and chat inquiries

Ability to navigate multiple applications and document customer inquiries, concerns, and resolutions

Ability to multi-task

Follow procedural guidelines

Ability to communicate effectively with customers

Ability to work flexible schedule (Weekends, Evenings, Holidays, etc.)

Must be a US citizen

Must be able to obtain ADP II level of trust agreement

High school graduate, or equivalent

Ability to type 35 words per minute

Basic PC knowledge

Ability to perform telephonic support for eight (8) hours per day

Punctual

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About this company
MMC delivers strategic staffing services to Fortune 1000 companies, major systems integrators and government agencies through dedicated...