Switchboard Agent
The Doyle Collection USA - Washington, DC

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The Doyle CollectionAt The Doyle Collection we are leaders in development and setting standards of excellence in the luxury hotel sector, one of the world's most dynamic and successful industries. A select group of urban havens in six major cities throughout Ireland, the UK and the USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting, providing business and leisure travellers with a truly memorable luxury experience. The Dupont Circle Hotel now has an excellent opportunity available for a PBX Agentto join our front of house team. Purpose: To ensure the efficient and smooth running of the guest services / front office department, dealing with guest requests in a professional and timely manner. Key Responsibilities: Answers calls originating form external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages in order to calmly direct appropriate action. Appropriately documents all emergencies.Receives and inputs Room Service Orders. Verifies with the guest if order is correct. Communicates with Room Service Servers to ensure order is received.Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.Deal with guest requests in a friendly and efficient manner ensuring guest satisfaction at all times. Assist in the smooth running of the Guest services department The ideal candidate for this position: Must be courteous and focused on providing a consistently high standard of customer service Must have an excellent telephone manner Must be standards driven and detail-orientated Must have the ability to multi-task in fast-paced environment Must have a good command of the English Language Should be flexible with regards to hours Should have excellent self-presentation Should have previous experience in similar role Benefits package: Competitive salary Meals on Duty Provision and laundry of uniform Discounted Health Insurance Employee Discounts Educational Support Employee Recognition Awards The Doyle Collection is an equal opportunities employer. We do not require the assistance of recruitment agencies at this time.

Keywords: PBX, operator, switchboard PBX Agent

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