Director of Internal Communications
YMCA of Middle Tennessee - Tennessee

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Monday through Friday; hours are as needed for success of the business, some media on-call will be required.


The Director of Internal Communications is responsible for helping the YMCA of Middle Tennessee transform the organization’s key strategies and objectives into actions and behaviors that fulfill our nonprofit mission and strategic vision. Under the direction of the Director of Communications/Content Strategy and in cooperation with other YMCA staff, the Director of Internal Communications will work proactively to introduce and apply internal communications best practices to help staff members at all levels understand their role in the organization’s mission and vision and how they should think, act and communicate in order for the Y to succeed.

Required Skills
• Four-year college degree, preferably in Journalism, Communications or a related field.

• Minimum of 3 years of professional experience in Communications. Previous experience in internal communications is highly desired.

• Superior writing, editing and storytelling abilities (a writing sample will be required).

• Strong critical thinking skills and an ability to think and act strategically

• Strong verbal and inter-personal communication skills, including an ability and comfort level interacting with staff at all levels

• An ability to distill and communicate complex topics in ways that improve and aid staff understanding

• Prior experience helping lead or coordinate organizational change initiatives a big plus.

• Proficiency in Microsoft Word, PowerPoint and other software products; prior experience using Microsoft SharePoint for communications purposes a plus.

• Strong organization and strategic planning skills and an ability to work under tight deadlines when necessary

• A resilient attitude and ability to persevere when faced with difficult or challenging circumstances.

1.Proactively work with senior management to identify and understand the organization’s overall strategies as well as potential obstacles that may keep it from being successful.

2. Educate senior managers about different approaches to internal communication—from informal face-to-face to electronic publications to large events—that may be necessary to help employees understand the “big picture strategy” and translate it into actionable steps they can take to achieving the organization’s goals.

3. Serve as the bridge between the Communications/Marketing, Membership, People Services and other key teams to coordinate internal messaging in ways that help staff understand the “big picture,” their role in it, and what is expected of them in terms of performance and behavior.

4. In cooperation with the Director of Learning Experiences and others, identify and raise awareness of training opportunities that can help align staff members’ actions with the organization’s goals and overall business strategies.

5. Develop, create and presents to the senior team for approval an annual Internal Communications Plan that:

• Furthers the organization’s key strategies

• Addresses key senior management problems/frustrations that are serving as a barrier to the organization’s change initiative

• Increases staff understanding, pride and engagement with the Y’s mission and purpose

• Solicits, measures and assesses staff feedback and understanding of key strategic and internal communications initiatives, (i.e. do staff know why the web site was designed the way it was; how do they feel about the new grant procurement process?)

• Works to further goals related to staff leadership development, satisfaction and retention

6. Maintain editorial oversight and governance of SharePoint and other key internal communication channels (e.g. staff newsletter, presentations, videos), including the planning, creation, resourcing and management of content needed to support the Internal Communications Plan.

7. Play a strategic role in furthering the YMCA of Middle Tennessee’s implementation of YMCA of the USA’s national brand revitalization strategy.

8. When warranted, conduct media/public relations and serve as secondary YMCA spokesperson

To Apply
Submit cover letter and resume to Jessica Fain, SVP of Marketing, Communications & Information Strategy

Jessica P. Fain

Phone: 615-259-9622 ext. 70151


Fax: 615-242-2656

Additional Information
Our Mission: A worldwide charitable fellowship united by a common loyalty to Jesus Christ for the purpose of helping people grow in spirit, mind and body.

YMCA of Middle Tennessee - 23 months ago - save job
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YMCA of the USA is the national resource office for the nation's 2,663 YMCAs, which serve nearly 20.2 million people each year, including...