We are seeking a Call Center Manager with at least 5-10 years of Call Center/Leadership experience. The position is responsible for directing and controlling all the activities in the call center, including hiring, forecasting, scheduling, service level maintenance and call center analysis. We are looking for a leader who has successfully lead a large team and is ready to recommend and implement process improvement. The position has 7 direct reports and overall responsibility for approximately 45 employees.
Local candidates only please.
Submissions without a resume will not be considered
REQUIREMENTS WILL INCLUDE:
- 5-10 years of management experience
- 3-5 years of leadership in a call center is required
- Ability to effectively engage with employees and business partners in a positive, results-oriented manner.
- Demonstrated ability to lead, develop and motivate staff
- Strategic planning experience
- A proven track-record of committed, long term employment
Preferred Credit, Inc. - 7 months ago
Preferred Credit, Inc. was founded in 1982 to provide financing to one of the largest direct sales distributorships in the world. Since that...