Bilingual Family Resource Coordinator
Habitat for Humanity Greater San Francisco - San Francisco, CA

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HABITAT FOR HUMANITY GREATER SAN FRANCISCO Bilingual Family Resource Coordinator www.habitatgsf.org

POSITION SUMMARY Full Time; Non-exempt; Monday-Friday with occasional evenings and Saturdays Reports to: Homeowner Development Manager Location: San Francisco (SOMA)

The volunteers, donors and homeowners who join with us at Greater San Francisco's Habitat for Humanity share a belief: hard work and success go hand in hand. Every day, we do what Habitat does best around the globe. But we do it right here in a very Bay Area way, by coming up with inventive solutions to our area's expensive real estate challenges. Because when we invest in our neighbor's quest to become a homeowner, it benefits the whole community.

Habitat for Humanity Greater San Francisco seeks a highly motivated and experienced Family Resource Coordinator to join our Homeowner Development team, and increase our capacity to provide our partner families with educational resources, training opportunities and support.

One of Habitat Greater San Francisco's goals is for our homeowners to be successful and responsible community members who retain a relationship with Habitat long after the closing documents are signed. As we have grown enormously in the past few years, we aim to expand our team, with the Family Resource Coordinator providing the important post-purchase and relationship building aspects of our service. The Family Resource Coordinator will work to provide a deeper level of satisfaction for our partner families, support their homeownership experience, and reconnect with long time Habitat homeowners. The Family Resource Coordinator will work with the Homeowner Development team to facilitate programming and provide support services for our 200+ Habitat families in the Greater San Francisco area.

HABITAT GREATER SAN FRANCISCO VALUES Successful Greater San Francisco Habitat team members share the following characteristics: • The belief in a hand up, not a hand out. • A "go above and beyond" attitude—nobody here works just for a paycheck. • You thrive on constructive feedback and have a high level of integrity. • You do what you say you will do. • You are a creative problem solver that works across teams. • You love results and hate excuses.

PRIMARY RESPONSIBILITIES

PROGRAM COORDINATION

• Provide ongoing case management and support for Habitat homeowners in Marin, San Francisco and San Mateo counties • Facilitate individual meetings and workshops in Spanish/Cantonese • Organize homeowner training program for 200+ partner families in three Bay Area counties. • Update training curriculum and deliver workshop content, as needed.(Conflict Resolution, Understanding Closing Documents, HOA 101) • Work with HOAs to establish mutually agreed upon techniques to address both concrete and underlying challenges, emotional and behavior that may impede family stability • Establish HOA training to identify and support Habitat homeowners in HOA leadership positions. • Organize and implement partner family- driven events and educational opportunities. • Develop and facilitate home maintenance classes in conjunction with our ReStore. • Build new partnerships with organizations that can provide resources for our homeowners.

OUTREACH & VOLUNTEER ENGAGEMENT

• Establish a partner family mentor program with local volunteers • Cultivate relationships with partner organizations who can provide relevant training for our partner families. • Recruit new volunteers with specific content or language knowledge to assist with trainings.

ADMINISTRATION & PROGRAM EVALUATION

• Maintain sweat equity records for partner families currently in the program. • Maintain accurate and updated partner family records (utilizing Homekeeper database) • Work with Construction Department to process warranty requests from homeowners • Assist Homeowner Development Manager with property buybacks

REQUIRED SKILLS AND QUALIFICATIONS

• 4+ years of experience in non-profit, social justice or social service organizations

• Have training and experience in mediation and conflict resolution • Ability to work in a fast-paced, open, team-oriented, business casual office • Knowledge of standard office software (Outlook, Microsoft Office) • Able to work nights and weekends as necessary • Valid California's driver's license • Ability to lift up to 20lbs • Must be able to pass felony and misdemeanor background check.

PREFERRED SKILLS

The ideal candidate will:

• Be bi-lingual English/Spanish, English/Cantonese, highly preferred • Understand that challenges will exist and sees those challenges as potential learning opportunities for the partner families and commit to going above and beyond to help the family overcome said challenges and obstacles • Have experience in social work, case management or family advocacy • Have strong presentation skills in both small and large group settings • Have experience developing content for, teaching and facilitating trainings/workshops • Have experience, knowledge or interest in affordable housing. • Have experience working with communities of color • Have experience working with volunteers • Have experience with databases. Experience with Homekeeper, a plus.

COMPENSATION Salary is commensurate with experience. This full-time position offers health, dental and vision insurance, twenty paid days off, retirement and other benefits.

INTERESTED APPLICANTS Learn more about Habitat Greater San Francisco and download a copy of the employment application at www.habitatgsf.org. This position is based in San Francisco. To apply, email the following to careers@habitatgsf.org by March 21st. Please include "Family Resource Coordinator- Your Last Name" in the subject line. Incomplete applications will not be accepted. 1. Habitat Greater San Francisco Employment Application - https://www.habitatgsf.org/job-listings 2. Compelling cover letter with salary requirements 3. Current resume Applications will be accepted through March 21st or until position is filled. Candidates will be contacted for interviews on a rolling basis. No phone calls please.

EOE: Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply. Habitat for Humanity Greater San Francisco receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents.*
  • Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan are

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