Account Manager - Military Customer Account Manager
GE Aviation - Cincinnati, OH

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Job Number

1692895

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Account Manager - Military Customer Account Manager will demonstrate leadership in communicating business goals, programs, and processes for an area or business segment. In this role, you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

Essential Responsibilities
In addition, you will:
  • Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and GE objectives are met
  • Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers
  • Cover all disciplines within the OTR process, including financial, contractual, and legal relations with the customer
  • Assume overall responsibility for customer satisfaction
  • Serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement
  • Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification
  • Clearly define and communicate problems as perceived by the customer
  • Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer
  • Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer
  • Develop and maintain a customer preference relationship toward GE
  • Monitor special programs and coordinate both internally and externally with the customer
  • Screen and analyze customer order practices looking for trends and unusual order practices
  • Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues

    Qualifications/Requirements
  • Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a marketing or sales position)
  • Minimum of 3 years of experience in customer logistics, sales, or support operations

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • Proven analytical ability
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
    Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century. GE Aviation is a world-leading producer of commercial jet engines and components as well as integrated digital, electric power, and mechanical systems for aircraft. GE Aviation also has a global service network to support these offerings. Technological excellence, supported by continuing substantial investments in research and development, has been the foundation of GE Aviation's growth and helps to ensure quality products for customers. Learn more about GE Aviation today!
    To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections

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    About this company
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    At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel...