About Credit Acceptance:|
Credit Acceptance Corporation is a finance company; we are in the business of Changing Lives!
To learn more about how we Change Lives visit our website: http://www.creditacceptance.com
Make the Right Move and build your career by joining a growing and profitable organization.
Credit Acceptance is proud to offer a comprehensive and competitive benefits package.
Part-time Benefits include:
You will also be eligible for our 401(k) plan after 3 full months of service
Job Summary About this Position: The purpose of the "Collector" position is to . . .
Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments. Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current. Ensure the information we depend on to contact and collect from these consumers is accurately maintained. Position KSAs: What Knowledge, Skills and Abilities will you need to succeed in this role?
You need to be assertive, personable and PERSUASIVE with our consumers. You need to be comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers. You need to be able to overcome objections to pay and develop creative solutions to help bring consumers current. Job Details Position Outcomes & Activities: You will be measured on your ability to perform the following activities effectively.
Handle Phone Calls: You will spend up to 90% of your time signed on to our dialer to handle consumer phone calls. Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay. Provide Support: You will support consumer requests, including processing one-time and recurring phone payments. Update Contact Information: While speaking with consumers you will work to identify additional contact information. Adhere to Policies/Processes: You will need to remain compliant with our policies, processes and legal guidelines. Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance. Candidate Requirements High school diploma (Required). Previous customer service, collection and/or sales experience in a call center environment (Preferred). Experience in the finance or automotive industry (Preferred). Experience in any position where you had to demonstrate excellent persuasive skills (Preferred). Minimum Salary Maximum Salary Amount of Travel 0-5% Travel Work At Home
Credit Acceptance - 2 years ago