CitiFinancial (CFS) Center Manager Lexington KY
Citi - Lexington, KY

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Reference Code: 13000843
Location: Lexington, KY, US
Education Level: High School Diploma/GED
Description

Position Summary:
The Center Manager will lead a team of Employees in a goal oriented, centralized environment. Responsible for managing the team to exceed company objectives which include controlling Net Credit losses, Yields, operating expenses and liquidations.

The Center Manager will control and direct the activities and processes for loan modifications and other curing activities designed to provide customer relief while maximizing Company objectives. Controlling and directing these activities will include delegation to and follow up with Assistant Center Managers who may manage various functions of the Center.

The Center Manager is responsible for all facets of personnel management for their Team. The Center Manager will be expected to train and coach their Team to ensure the Center remains compliant and efficient with all aspects of the business in accordance to their unique Business Plan. The Center Manager will delegate and assign management responsibilities to Assistant Center Managers as appropriate and ensuring the proper level of control.

Each Center Manager is expected to provide exceptional customer service while building strong relationships with its customer base.

Position Responsibilities:1. Managing the Center Portfolio and Customer Service:
  • Manage a structured, centralized location in accordance with a defined business plan
  • Analyze data to make recommendations regarding net credit losses, yields, expense control and liquidation.
  • Complete accurate and timely Center Compliance Assessments
  • Identify and address early & late stage servicing issues and drive solutions
  • Track results daily
  • Review, recommend and ensure proper resolution of difficult collection accounts to minimize the company's losses. This will involve coaching, delegation and/or personal involvement.
  • Direct research and responses to customer inquiries promptly and accurately.
  • Manage level of service provided to customers and maintain loan portfolio.
2. Employee Management and Development:
  • Train and develop a strong team
  • Manage all human resource issues
  • Manage all aspects of personnel management to include but not limited to: Personnel Administration - scheduling, payroll processing, compliance with legal requirements (i.e., American Disability Act, FLSA); Benefits Programs - enrollment, benefit processing; Staffing - recruiting, interviewing & hiring; Equal Opportunity Programs and Compliance - compliance with legal requirements (i.e., EEO); Performance Management - coaching & counseling; workload management; goal setting; employee development; recognition; and performance problem resolution; Compensation - salary decisions, incentive eligibility decisions, and compensation program management (year-end and off-cycle processes).
  • Strong communication skills
  • Maintain a positive working environment
  • Complete CareerTrack courses as outlined in the Career Track Training Standards for developing and improving the skills of branch employees.
3. Other Duties as Assigned

**NOTE** The information listed within this Description
summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position. Qualifications
1. Education
  • High School Diploma or GED required
2. Experience Requirements
  • Minimum of 7 years of directly related work experience in Sales & Finance (consumer finance industry preferred)
  • 3-5 years management experience
  • Customer Service experience or dealing with internal and external customers in both positive and difficult situations
3. Problem Solving/Analytical Skills -- Strong analytical ability required to:
  • Review, recommend and approve/decline credit decisions and product options. Delegate these responsibilities to other Center employees as appropriate.
  • Ability to identify all possible options available to bring account to resolution within policy and present to the customer effectively.
  • Strong ability to create effective and efficient processes and manage those to completion.
4. Sales Skills
  • Create processes and communicate expectations for the Center team to determine customer needs and determine the most appropriate solution to cure based on need.
  • Create processes and assignments to proactively solicit existing customers by offering a broad product mix.
  • Ensure coaching and training of the Center team prepares them to effectively overcome objections to resolve customer needs/concerns.
5. Interpersonal Skills
  • Ability to work as a team
  • Ability to maintain lasting business relationships
  • Motivate others to excel, accomplishing business objectives
6. Communication Skills
  • Ability to effectively communicate with all levels of employees, management and customers.
  • Ability to make effective presentations.
  • Strong and demonstrated effective verbal, written and listening skills.
  • Professional telephone skills and manners.
  • Demonstrated ability to work directly with people in a sales/collection capacity.
7. Leadership Skills/ Accountability
  • Demonstrated ability to effectively delegate and follow up to execute a plan through others.
  • Strong ability to train, develop and motivate staff.
  • Demonstrates initiative.
  • Ability to work flexible hours.
  • Ability to sit for extended period of time
  • Flexibility to attend occasional off-site meetings or training as required
  • Ability to function in a fast-paced environment while managing multiple priorities.
  • Monitor employees to ensure they are current with training and in compliance with insurance requirements, certifications, company policy and regulatory requirements.
  • Ability to develops and implement business strategies.
  • Assist in developing goals and monitoring their progress.
  • Assure company funds and investments are safeguarded.
  • Comply with company policy and regulatory requirements as established in the Branch Manual and other company materials.
  • Meets production goals as established by the Company.
8. Licensing Requirements:
Meets all state-specific mandatory licensing, certification, training, or other requirements.
  • For CONNECTICUT, you must have your Mortgage Banker License and 3 years related experience
  • For GEORGIA, you must have your Industrial Loan License and 2 years prior experience making GILA loans
  • For MASSACHUSETTS, you must have your Mortgage Banker License and 3 years of verifiable mortgage experience
  • For MISSISSIPPI, you must have your Mortgage Lender License and 1 year of previous mortgage lending experience within Mississippi within the two years prior to the date of the application
  • For MONTANA, you must have your Mortgage Lender License and 3 years of related experience
  • For NEVADA, you must have your Mortgage Banker License and 3 years of related experience within the last five years
  • For NEW MEXICO, you must have your Mortgage Loan Company license and 2 years of verifiable experience
  • For NORTH CAROLINA, you must have your Mortgage Lender License and 3 years related experience
  • For RHODE ISLAND, you must be a Licensed Lender and have 5 years related experience
  • Required Licensing for insurance sales and SAFE Act.
For positions in Personal Loan Centers (PLC) only:
Possession of an active Mortgage Loan Originator License in the applicable state at the time of hire is preferred.
All individuals hired into this position will be expected to make every attempt to obtain any necessary state license to sell mortgage and/ or real-estate products as a condition of continued employment. While requirements for licensure vary by state, in order to apply for, obtain, and maintain a license you may be required to provide a summary of personal and work history, submit to periodic criminal background and credit history reviews, satisfy pre-licensure and continuing education requirements, as well as obtain a passing score on a written exam.

For non-PLC positions in states that do not require Center Manager MLO licensure at the time of hire:
Possession of an active Mortgage Loan Originator License in the applicable state at the time of hire is preferred.
All individuals hired into this position will be required to apply for and obtain any necessary state license to sell mortgage and/ or real-estate products in the time allotted by Company policy as a condition of continued employment. While requirements for licensure vary by state, in order to obtain and maintain a license you may be required to provide a summary of personal and work history, submit to periodic criminal background and credit history reviews, satisfy pre-licensure and continuing education requirements, as well as obtain a passing score on a written exam.

For non-PLC positions in states that require Center Manager MLO licensure at the time of hire:
Possession of an active Mortgage Loan Originator License in the applicable state is required at the time of hire.
All individuals hired into this position will be required to apply for and obtain any necessary state license to sell mortgage and/ or real-estate products in the time allotted by Company policy as a condition of continued employment. While requirements for licensure vary by state, in order to obtain and maintain a license you may be required to provide a summary of personal and work history, submit to periodic criminal background and credit history reviews, satisfy pre-licensure and continuing education requirements, as well as obtain a passing score on a written exam.

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