The Gold Choice Counter Sales Representative will work to provide world class customer service to Hertz customers throughout the car rental process; show ownership to ensure customers has a positive experience
The key responsibilities and accountabilities for the incumbent are to
Responsible for managing the rental process; both rentals and returns
Answer questions and provide directions in a courteous and expeditious manner
Maximize revenue opportunities by promoting optional services and promotional sale
Responsible for successful resolution of customer issues
Operate within the areas of rental counter, gold choice, and exit gate at the location
Write Rental agreements; maintain all paperwork associated with the rental
Take necessary steps to facilitate a rental
Adhere to company policy and procedure to assure audit compliance
Consistently demonstrate excellent customer service skills.
Conduct business safely
Maintain company standards in appearance, attendance, manner, ethics and professionalism
- High School Diploma or GED required
- 2 years customer service and/or sales experience required
- Financial and business acumen
- Awareness of competitors and their product offerings
- Excellent verbal communication
- Computer literate
- Must be willing to work outside during all seasons
Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz operates its car rental business through the Hertz, Dollar, Thrifty and Firefly brands from approximately 11,555 corporate and...