Gold Choice CSR Lead- part time
Hertz - Hebron, KY

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The Gold Choice Counter Sales Representative will work to provide world class customer service to Hertz customers throughout the car rental process; show ownership to ensure customers has a positive experience
  • The key responsibilities and accountabilities for the incumbent are to
  • Responsible for managing the rental process; both rentals and returns
  • Answer questions and provide directions in a courteous and expeditious manner
  • Maximize revenue opportunities by promoting optional services and promotional sale
  • Responsible for successful resolution of customer issues
  • Operate within the areas of rental counter, gold choice, and exit gate at the location
  • Write Rental agreements; maintain all paperwork associated with the rental
  • Take necessary steps to facilitate a rental
  • Adhere to company policy and procedure to assure audit compliance
  • Consistently demonstrate excellent customer service skills.
  • Conduct business safely
  • Maintain company standards in appearance, attendance, manner, ethics and professionalism

  • Mandatory Requirements:

    Educational Background:
    • High School Diploma or GED required
    Professional Experience:
    • 2 years customer service and/or sales experience required
    Knowledge:
    • Financial and business acumen
    • Awareness of competitors and their product offerings
    Skills:
    • Excellent verbal communication
    • Computer literate
    Competencies:
    • Must be willing to work outside during all seasons

    Preferred Requirements :

    Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

    EOE/AA M/F/D/V

    Hertz - 23 months ago - save job
    About this company
    1,091 reviews
    Hertz operates its car rental business through the Hertz, Dollar, Thrifty and Firefly brands from approximately 11,555 corporate and...