Exit 33 Restaurant Manager
Oneida Indian Nation - Oneida, NY

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Duties & Responsibilities :

  • Responsible for the overall management of the venue; and works with the other Resort departments as necessary to ensure effective operation. Oversees other outlets in Exit 33 as necessary.
  • Effectively maintains customer service levels for the venue and is dedicated to creating a memorable “experience” for all guests by ensuring exceptional service, showmanship and professionalism.
  • Maintains working knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
  • Ensures the Food & Beverage staff receive sales slip reports in a timely manner and trains all pertinent staff in the process of declaring tips. Accurately follows all tip collection, distribution and recording procedures, ensuring integrity and internal controls.
  • Understands and maintains the highest quality of food and service level functions within the venue.
  • Always maintains knowledge regarding menu and preparation in a concept restaurant.
  • Ensures that the staff provides timely and accurate table service of made-to-order items.
  • Ensures that all employees within the venue are properly trained in the performance of their job duties and establishes accountability for maintaining the highest service standards.
  • Establishes and maintains effective departmental procedures and controls and ensures compliance among all team members.
  • Effectively manages staffing levels and scheduling to match coverage to projected business volume. Manages labor costs and demonstrates scheduling practices that are fair to staff. Follows staff replacement procedures.
  • Ensures proper sanitation procedures are in place and are maintained at established levels. Ensures all equipment, furniture and fixtures are maintained in clean, working order.
  • Takes responsibility for consistently meeting revenue and profitability goals.
  • Meets with all V.I.P.’s
  • Greets all Oneida Indian Nation members.
  • Consistently takes extra effort to develop and retain employees. Provides well documented and sound recommendations for terminations and introductory review extensions.
  • Ensures appropriate staff development and cross training to ensure a succession plan for internal development.
  • Ensures all equipment is powered down, lights are turned off and doors are locked at the end of the shift.

  • Minimum Qualifications :

  • Must have an Associate’s Degree in relevant discipline, Bachelor’s Degree preferred.
  • Five (5) years of previous management/supervisory experience in a restaurant required; including experience in the handling, preparation, and service of alcoholic beverages. Must have an extensive knowledge in spirits and specialty crafted cocktails.
  • Must possess outstanding guest service skills.
  • Previous experience utilizing PNL software preferred.
  • Above average verbal and written communication skills required.
  • Demonstrates a knowledge for music and entertainment
  • Understands and adheres to the Nation’s and State regulations regarding the sale of alcohol.
  • Must possess computer skills with knowledge of Microsoft Office.
  • Previous money handling experience with basic math skills required.
  • Ability to organize/prioritize and complete multiple tasks simultaneously.
  • Ability to make decisions in a stressful environment and accommodate a flexible work schedule.
  • Must be able to stand for an 8 hour shift.
  • Ability to move items up to 30 lbs. for distances up to 25 feet.
  • Ability to see, hear, understand, and respond to Staff Members’ requests in a loud environment.
  • Must be able to speak and understand English; continuous communication with a degree of professionalism and accuracy.

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