Part Time Customer Service Representative - Houston, TX (377883)
Picis Inc - Houston, TX

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The

Part-time

Customer Service Representative

is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity.

Responsibilities:
Respond to complex customer calls

Resolve customer service inquiries which could include:
Benefit and Eligibility information

Billing and Payment issues

Customer material requests

Physician assignments

Authorization for treatment

Explanation of Benefits (EOB)

Provide excellent customer service

Constantly meet established productivity, schedule adherence, and quality standards

UnitedHealth Group

is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Qualifications

Qualifications:
1 year of customer service experience analyzing and solving customer problems,

OR

1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

An education level of at least a high school diploma or GED

OR

10 years of equivalent working experience

Authorization to work in the United States

Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Ability to navigate a computer while on the phone

Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Ability to remain focused and productive each day though tasks may be repetitive

Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer

Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Picis Inc - 2 years ago - save job - block
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