Center Lead Project Coord
FedEx Office - West Palm Beach, FL

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Overview :
The Center Lead Project Coordinator is responsible for managing, monitoring and facilitating all production processes, including the tracking, pick-up and delivery, and quality check process.

Responsibilities :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Track and log all production jobs

Responsible for ensuring quality during and after production process

Ensures communication among shifts

Coordinates pick-up and delivery of customer orders and may pick up and deliver customer orders personally

May provide leadership to team members on an assigned shift

May provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision

May take customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers

Assists in the training of center team members

Collates, sorts and organizes customer orders

May operate the Point of Sale terminal (POS), handles money and makes change.

Follows instructions of supervisors and assists other team members in performing center functions

Secondary responsibility for coordination of all shipping related services and activities, to include:

Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services

Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies

Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels

Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

All other duties as needed or required

Qualifications :
High school diploma or equivalent education

2+ years of specialized experience

Excellent verbal and written communication skills

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability to work with minimal supervision


(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

Suggests areas for improvement in internal processes along with possible solutions

Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility

Applies Quality concepts learned from training during daily activities

Supports FedEx Office Quality initiatives

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