Office Services Team Member- Law Firm
DTI - Palo Alto, CA

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DTI is seeking candidates for the position of Office Services for the Eagle Elite Team.

JOB SUMMARY:
• Provide backup coverage to FM sites due to employees being out sick or on vacation and additional help
• Cross-trained in multiple service areas at multiple site locations
• Provide general office service support which includes any and all DTI services
• Fill roles in reception, hospitality, records or other as applicable (dependent upon site services)
• The Eagle Elite position is a promotion opportunity for those wishing to move into Management
• Expected to uphold the Standards of Service and best practices developed by DTI

RESPONSIBILITIES:
• Ability to step into multiple positions and perform duties as prescribed by the Site Manager
• Travel to and become cross-trained within local DTI site locations
• Show measured completion of LitWorks classes
• Be flexible to daily changing roles, responsibilities, and work locations
• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance
• Ensure the delivery of faxes/parcels in a timely matter in accordance to DTI’s standards
• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects.
• Accurately produce copy and print projects in accordance to verbal and written instructions
• Ensure copy projects have been properly produced and Quality Checked (QC’d) to DTI’s standard
• Have direct involvement in direct client communications
• Answering telephone inquiries and delivering any/all DTI service responsibilities
• Immediate attention given to clients entering Copy/Mail Center in accordance with DTI’s standards
• Adhere to the Standards of Excellence
• Comply with DTI policy that any information seen during the copy process is strictly confidential and is never to leave the copy center and never to be talked about to anyone
• May be required to work additional hours beyond regular schedule to meet client needs and/or commitments, which may include weekends, evenings and/or holidays
• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the various DTI clients

QUALIFICATIONS:
• High School Diploma or equivalent
• Minimum of 1 year experience in a copy/mail service center environment or other service industry
• Previous experience in a client service oriented field
• Knowledge of copy machines and utilization of typical office services equipment and technology

JOB REQUIREMENTS:
• Ability to travel to FM client South Bay sites
• Flexibility in schedule to accommodate operational needs
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any complaints/situations
• Ability to lift or move 40 lbs. or greater
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
• Reading, writing, and arithmetic skills required
• Visual acuity
• Able to convey information and ideas through speech in ways that others will understand
• Able to listen to and understand information and ideas presented through spoken words and sentences
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Excellent organizational skills
• Strong initiative required; ability to work independently with minimal direct supervision

DTI - 20 months ago - save job - copy to clipboard - block
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DTI is committed to developing principle-centered leaders for the purpose of providing superior document outsourcing services. The...