This position manages current account relationships and develops new account relationships in assigned region, vertical or offering. Assists in driving emerging market penetration, increasing sales pipeline growth, and creating improved customer satisfaction through implementation of best practices to produce consistency in account management. Manages a profit and loss center and drives total contract value (TCV), revenue and operating income growth. Manages account relations throughout product and process life-cycle. Coordinates with operational support and sales teams to ensure customer intimacy.
Essential Job Functions
Assists executive management with the strategic planning for assigned accounts. Leads the annual planning and growth productivity framework processes to develop and deliver results. Acts on defined strategy for account relations and implements processes to engender one company brand and view to the account. Partners with leaders and teams across the organization to improve and/or redefine processes for result.
Manages account profit-and-loss including achieving revenue goals and profitability targets.
Acts and makes informed decisions based on data against key metrics. Ensures that metrics are in place to measure key outcomes and oversees formulation of processes/standards to achieve productivity and revenue objectives for assigned accounts. Ensures appropriate financial structure and oversees the use of resources.
Leads execution of business plans and standardized processes, including planning and implementation of operations, personnel, marketing, customer service and accounting programs and initiatives; monitors to ensure consistency and efficiency across appropriate groups.
Reviews and reports on the operational and financial health of assigned accounts including overview of staffing, workflow, volume and other key financial metrics for presentation of findings and recommendations to senior management. Creates and executes improvement strategies.
Manages responsiveness to customers and identifies areas for improvements in service, staffing and operations that will increase customer satisfaction.
Manages overall personnel activity of the area which may include managers and senior and specialized personnel regarding staffing, retention and compliance. Ensures department resources are properly allocated. Maintains open communication between employees and management, with direct intervention as appropriate.
Manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Oversees and manages expenditures related to business/accounts. Balances cost savings with needs of the department.
Master's degree or equivalent combination of education and experience
Master's degree in business administration, finance, accounting, management or related field preferred
Twelve or more years of business management, business consulting, accounting or finance experience
Eight or more years of experience in a supervisory or management capacity
Experience working with six-sigma concepts, principals and processes
Experience working in a global organization of size, scope and complexity
Experience working with management implications of various forms of financial data
Strong knowledge of customer relationship in DHS and DHS Component External Stakeholders
DOD equivalent TS clearance required
Strong interpersonal and influence skills to cultivate relationships, facilitate negotiations and build partnerships with customers
Strong communication skills to interface with senior level customer representatives
Strong implementation skills to ensure programs and policies support business objectives and initiatives
Strong human relation skills to select develop, coach, mentor, discipline and reward employees
Ability to use insight of the organization's internal and external business environment to improve outcomes that affect business/account
Willingness to travel
CSC is an Equal Opportunity Employer M/F/D/V
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