Admissions Counselor II
Arkansas Children's Hospital - Little Rock, AR

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Position Summary

Processes sheets and managed care referrals for scheduled procedures, surgeries, referred visits and outside facilities. Maintains all applicable databases. Evaluate outpatients and inpatients for weekend financial assistance and takes Medicaid and CMS applications when applicable. Monitors and maintains admit status changes.

Position Duties


Registers and admit patients with less than or equal to 5% error rate

Utilizes Medifax, Smart Track or EDM to register and admit patients presenting to Admissions, ensuring that all demographic information obtained and required forms completed
Pre-register SDC and referred accounts prior to date of service
Monitors Admit Register daily and makes appropriate admit status changes
Utilizes Admissions Scrubber to identify and correct QA errors within required timeframes


Process Incoming Referral Requests, Screens for Financial Assistance

Complete process for incoming referrals within 14 days
Follows up on referrals not completed by physicians within 14 working days
Documents and returns all phone calls within 24 hours
Screens and takes an average of 2 CMS applications per month


Maintains Current Reminder List, Account Follow-up and Dashboard Review

Work and resolve reminders within 5 - 7 days
Responds to follow-up requests within 24 hours
Conducts appropriate follow-up on all assigned accounts including complete and detailed B/AR comments
Utilize Dashboard to verify financial class and provide applicable financial assistance
Reviews Surgery Schedule daily to ensure that procedures requiring prior authorization have been obtained


Maintains Medicaid Stats, Processes Face Sheets and Daily Referred Lists

Verifies insurance and Medicaid benefits 15 days prior to date of service or 7 days for Radiology services.
Ensures that pre-certification, pre-notification, prior authorization or referral is received for each account with a financial class of insurance and/or Medicaid
Screens and takes an average of 8 Medicaid applications per month
Appropriately refer all STAG and high dollar Referred self pay accounts to Financial Counselor

Position Qualifications

Education Requirements

High school diploma or general education degree (GED)
  • Note: College hours

Experience Requirements

6 months total experience required

  • which includes 6 months of in a medical or clinical setting with basic knowledge of medical terminology experience preferred experience

2 years customer service experience experience preferred experience


Skill Requirements

data entry required > 6000 SPH, 10% error rate


Ability to problem solve, organize and prioritize multiple task


excellent interpersonal skills


computer literate which includes an understanding and effective utilization of the internet


Physical Requirements

Physical Activity - Stand


Physical Activity - Walk


Physical Activity - Sit


Physical Activity - Use hands to finger, handle, or feel


Physical Activity - Reach with hands and arms


Physical Activity - Talk or hear


Physical Environment - Inside Office Environment / conditions


Lifting/Pushing/Pulling Weight - Up to 10 pounds


Lifting/Pushing/Pulling Weight - Up to 25 pounds


Noise Level - In general, the noise level for this position is considered to be:


About this company
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As the only pediatric medical center in the state, Arkansas Children's Hospital (ACH) serves the youngest Razorbacks from birth to age...