Manager, Customer Service
StandardAero - Maryville, TN

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Develops and maintains business relationship with customers. Oversees and participates in customer related visits and functions. 
Provides coordination of all local and remote resources necessary to satisfy the needs of the customer; serves as the contractual owner being completely familiar with all contractual and regulatory requirements of the customer. 
Coordinates with operations to optimize due date compliance and maximize profitability. 
Monitors the financial status of each specified customer. 
Ensures Customer Service Team is meeting the targets for performance on turn time, invoicing and other performance measures as developed. 
Participates in the development and analysis of Customer Service measures of performance (MOPs). 
Manages Trade Working Capital (TWC) by the continual reduction of shipped-not-invoiced and aged work-in-progress measures of performance. 
Ensures all contractual or agreed to reports are provided to customers in a timely manner. 
Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports. 
Participates as a member of the management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes. 
Performs duties outlined in the managed Customer Service job descriptions, including acting as a liaison between customers and operations regarding contractual requirements, status of work, pricing, scheduling and shipping; assisting with the settlement of customer complaints; and reviewing and coordinating all contract/transaction work for the business unit/market segment to ensure adherence to the contract/agreement. 
Observes and reports any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies. 
Carries out special projects as assigned.

Position Requirements 

Strong financial acumen; prior experience with budgets & financial statements. 
Strong planning, organizational, analytical, decision making and problem solving skills while demonstrating situational awareness. 
Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility). 
Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices. 
A thorough knowledge of company instructions. 
Strong verbal and written communication skills as well as presentation skills. 
Experience building strong working relations with customers. 
Self motivated with the ability to motivate others. 
Working knowledge of PC’s in the current company operating system environment including Microsoft Office and MS Project. 
Ability to travel to customer locations to establish and/or maintain a good working relationship.

About this company
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