Responsible for developing and maintaining positive customer experiences by ensuring that customers are completely satisfied with overall service from quotation through delivery.
Achieves and maintains rapport with customers and works to give them the best possible service.
Receives telephone/e-mail/fax requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
Uses SAP to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders
Maintains good relationships with other departments to enhance the customer experience.
Proactively provide alternative solutions and use problem solving tools to meet customer requests.
Continually expanding knowledge base on current and new products and operations.
Participates in a culture of continuess improvement; HOS/Teams/Lean/Standard Work
Use CRM tool to manage and document customer data and documentation
Actively support the role of RSM/NSM to provide the positive customer experience and deliver the common objectives.
Follow standard work and policies to ensure a continues high/efficient level of customer service
Maintain and update customer communications and records in CRM
Active role in individual development and career growth
- High school diploma/GED
- 2 years related customer service experience
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- Associates degree
- Experience in a manufacturing customer service environment
- Excellent communication skills including both verbal and written
- Self motivated and have the ability to work with minimal supervision
- Proven analytical, problem-solving, and negotiation skills
- Self-starter able to work independently or within a team environment to achieve business goals and objectives
As an Equal Opportunity Employer, Honeywell is committed to a diverse workforce.
Honeywell - 21 months ago
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