Administrative Assistant
Starwood Hotels and Resorts Worldwide Inc - Baltimore, MD

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Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

Welcome to the revitalized Sheraton Inner Harbor Hotel! Retreat to one of our 337 spacious guest rooms, and enjoy the celebrated "ahhhh" of the pillow-top mattress, featherweight, pure-white duvet and crisp white linens of The Sheraton Sweet Sleeper™ Bed. Touch base with home or the office with wireless High Speed Internet Access and oversized work desks, and enjoy new flat-panel TVs in our 100% smoke-free rooms. Take advantage of our newly installed Link@Sheraton experienced with Microsoft, a lobby lounge offering travelers a convenient online experience and a comfortable setting where you can to stay connected to work, family and friends while on the road.

Surround yourself with the best of Baltimore. Connected to the Convention Center and a brief walk from the magnificent Inner Harbor, Oriole Park at Camden Yards, and M&T Bank Stadium which is home to the Baltimore Ravens, we are convenient to everything that makes our city so wonderful. Get in on the fun with your friends and family and explore The National Aquarium, Maryland Science Center, 1st Mariner Arena, or the Hippodrome Theater. Stroll around our charming and lively neighborhood, or take in historic Fort McHenry, birthplace of the Star Spangled Banner.

Department

This is a Sales Coordinator in the Sales and Marketing Department. The Sales Coordinator supports the Sales Department by giving secretarial support to the Director of Sales and Director of Revenue Management, answer incoming calls to the Executive Office and Sales Department.

Job Description

As the Sales Coordinator you will be responsible for the following:
Perform clerical duties such as typing correspondence and reports, filing, and answering phones. Process all One Call groups into the PMS system. Assist BTSM with their corporate account reservations, billing inquiries and welcome letters. Maintain and upkeep various filing systems, including vendor information where necessary.
Process all incoming reservations received via rooming lists, mailed or in house correspondence, housing bureau forms, or facsimiles for groups. Answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as required.
Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
Daily tracking and charging of no-shows, late cancellations and advanced payments.
Maintain and upkeep of all office equipment and supplies.
Process incoming leads for various sales and catering managers.
Attend the monthly Safety Meetings held by the hotel.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Requirements

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Order and maintain office supplies.
Make reservations for V.V.I.P. and V.I.P. guests of the General Manager.
Organize and maintain filing system.
Block special request reservations and suites.
Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, Revenue Management, and Executive Office.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess computer skills, including Microsoft Office 97, Excel and PowerPoint.
Ability to accurately type at least 50 words per minute.
Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.
Must be able to bend, stoop, squat and stretch to fulfill cleaning and filing tasks.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
At least two years in a public contact position and three years of administrative assistance or executive secretarial experience preferred.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Administrative Assistant
Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

Welcome to the revitalized Sheraton Inner Harbor Hotel! Retreat to one of our 337 spacious guest rooms, and enjoy the celebrated "ahhhh" of the pillow-top mattress, featherweight, pure-white duvet and crisp white linens of The Sheraton Sweet Sleeper™ Bed. Touch base with home or the office with wireless High Speed Internet Access and oversized work desks, and enjoy new flat-panel TVs in our 100% smoke-free rooms. Take advantage of our newly installed Link@Sheraton experienced with Microsoft, a lobby lounge offering travelers a convenient online experience and a comfortable setting where you can to stay connected to work, family and friends while on the road.

Surround yourself with the best of Baltimore. Connected to the Convention Center and a brief walk from the magnificent Inner Harbor, Oriole Park at Camden Yards, and M&T Bank Stadium which is home to the Baltimore Ravens, we are convenient to everything that makes our city so wonderful. Get in on the fun with your friends and family and explore The National Aquarium, Maryland Science Center, 1st Mariner Arena, or the Hippodrome Theater. Stroll around our charming and lively neighborhood, or take in historic Fort McHenry, birthplace of the Star Spangled Banner.

Department

This is a Sales Coordinator in the Sales and Marketing Department. The Sales Coordinator supports the Sales Department by giving secretarial support to the Director of Sales and Director of Revenue Management, answer incoming calls to the Executive Office and Sales Department.

Job Description

As the Sales Coordinator you will be responsible for the following:
Perform clerical duties such as typing correspondence and reports, filing, and answering phones. Process all One Call groups into the PMS system. Assist BTSM with their corporate account reservations, billing inquiries and welcome letters. Maintain and upkeep various filing systems, including vendor information where necessary.
Process all incoming reservations received via rooming lists, mailed or in house correspondence, housing bureau forms, or facsimiles for groups. Answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as required.
Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
Daily tracking and charging of no-shows, late cancellations and advanced payments.
Maintain and upkeep of all office equipment and supplies.
Process incoming leads for various sales and catering managers.
Attend the monthly Safety Meetings held by the hotel.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Requirements

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Order and maintain office supplies.
Make reservations for V.V.I.P. and V.I.P. guests of the General Manager.
Organize and maintain filing system.
Block special request reservations and suites.
Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, Revenue Management, and Executive Office.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess computer skills, including Microsoft Office 97, Excel and PowerPoint.
Ability to accurately type at least 50 words per minute.
Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.
Must be able to bend, stoop, squat and stretch to fulfill cleaning and filing tasks.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
At least two years in a public contact position and three years of administrative assistance or executive secretarial experience preferred.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

About this company
455 reviews
Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...