Loan Servicing Specialist 2
IA-West Des Moines
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind. If it s not good for our customers, then it s not good for Wells Fargo.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We believe everyone on our team is important and deserves respect for who they are and how they contribute to our success.
The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.
Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance).
Our Default Servicing Team: Respectfully engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.
File claims to various private investors on conventional loans while meeting strict investor guidelines, regulations, and deadlines.
Complete reconciliation's on each loan to ensure all funds have been recovered.
Performs a variety of operational tasks for the most complex processes or functions.
Takes accountability for entire process from receipt of work to resolution and closure.
Tasks require coordination of information among various operational areas and customers.
Uses multiple online systems.
Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed; verifying accuracy; balancing accounts; providing detailed information to investors as requested.
6+ months administrative experience or interacting with customers/people.
- Strong written and verbal communication skills
- Strong mathematical, account balancing, and research skills
- Detailed oriented with strong organizational and time management skills
- Experience using Microsoft Office products including, but not limited to, Excel, Outlook and Word
- Ability to work well within a team atmosphere and maintain professional composure in a fast paced work environment
- Mortgage experience
**This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
- Knowledge of Fidelity system
- Knowledge of Mortgage industry
Wells Fargo - 20 months ago
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...