Systems Maintenance Tech 1
RCN - Queens, NY

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System Maintenance Technician

  • Troubleshoot, identify, and repair forward and return path problems on the HFC plant.
  • Maintain and test all power supplies within physical plant
  • Maintain and test all amplifiers within residential and institutional loop
  • Maintain and test signal integrity of all subscriber tap ports
  • Maintain pole and span hardware and replace, if necessary, within physical plant
  • Perform pole transfers per utility company requests
  • Installation of new plant equipment to existing physical plant (i.e.: power supplies, trunk stations, line extenders, power inserters, directional couplers, feeder line splitters, taps and equalizers).
  • Replacement of damaged or non-functional plant equipment within physical plant
  • Replacement of damaged or non-functional coaxial cable within physical plant
  • Replacement of damaged or “downed” subscriber house drops
  • Conduct CLI performance testing within physical plant per System Engineer’s format
  • Repair CLI related problems as reported by System Engineer
  • Submit CLI report findings daily to System Engineer on CLI report form
  • Respond to and repair all system outages
  • Respond to and repair all system signal integrity issues
  • Acting in an on-call status respond to all system signal integrity issues and system outages
  • Responsible for all special request orders which pertain to any part of the physical plant
  • Responsible for the repair or replacement of any damaged or non-functional underground coaxial cable within physical plant
  • Assist Service Technicians and Installation personnel when requested to do so by Plant Manager or Dispatch personnel
  • Submit reports to Plant Manager for system outages and repairs, pole transfers, CLI repairs, and any occurrences while in on-call status.
  • Maintain compliance with all rules including FCC, OSHA, NEC, NESC,
  • QA of installation, disconnect, and service work of service technicians and installers
  • Conduct annual proof of performance testing
  • Provide support and training to service technicians and installers
Job Requirements:
  • Have previous experience as a line tech
  • Have previous experience as an installer and service tech
  • Have the ability to troubleshoot, identify, repair HFC plant problems
  • Possess knowledge to operate appropriate test equipment; spectrum analyzer, TDR, SLM Meters
  • Have the ability to perform power supply testing and replacement
  • Have the ability to heft and climb a 28 foot extension ladder
  • Have good interpersonal skills to work with other employees and customers
  • Have proficiency with Windows and Apple based networking
  • Knowledgeable with VoIP service
  • Possess certification to operate a bucket truck
  • Possess a valid driver’s license and good driving record
  • Have the ability to work non standard hours
  • Knowledge of Motorola SG2000 line gear preferred
  • Completion of NCTI or SCTE courses preferred

About this company
63 reviews
You could say RCN is at home in the big city. The company operates cable-based broadband networks that serve the Boston, Chicago, and New...