Requisition #: 70248
Status: Contingent
Business Unit: HF West Bloomfield
Shift: Rotating
HFWB Radiology Scheduling
Weekends: Yes
Job Family: Patient Advocate
Job Function: Admin Support (Non-clinical)
Campus/Job Location : Henry Ford West Bloomfield Hospital
Location (State/City): US-MI-West Bloomfield
More information about this position
Overview
Our health system thrives on teamwork, and we know our employees achieve the greatest results when they are working together for a common goal - to provide care for our patients. If you enjoy working in a collaborative environment then we have a job for you!
Henry Ford Health System is one of the country's largest health care systems and a national leader in clinical care, research and education. Our system includes the 1,200-member Henry Ford Medical Group, six hospitals, Health Alliance Plan, 32 primary care centers and many other health-related entities throughout Southeast Michigan. Founded in 1915 by auto pioneer Henry Ford, we continue to be committed to improving the health and well-being of a diverse Michigan community. In 2009 alone, Henry Ford Health System provided more than $173 million in uncompensated care. Henry Ford also is a major economic driver in Michigan and employs more than 23,000. Our health system is led by CEO Nancy Schlichting.
Responsibilities
Under general supervision, follows prescribed procedures to schedule patient appointments; respond to telephone inquiries from patients, physicians, employees and other internal and external customers regarding referrals and services offered within the HFHS. Resolves problems regarding patient access to all services, complaints, etc. Maintains documentation of calls received and problems encountered within the HFHS for administrative review.
THIS IS A CONTINGENT POSITION ONLY
Qualifications
An Associate's Degree or two years of college in business or related field, or the equivalent in experience is required.
A minimum of 1-2 years patient contact experience within HFHS with strong written and interpersonal skills required.
Type 25 wpm with personal computer experience, working knowledge of Microsoft Word or other word processing experience required.
Knowledge of the HFHS mainframe desirable.
Ability to use mainframe and AS4X appointment scheduling
Excellent phone skills and strong customer focus
Previous CSR or equivocal experience.
THIS IS A CONTINGENT POSITION ONLY
Equal Employment Opportunity
Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, age, disability, religion, weight/height, marital status, familial status, veteran status or any other characteristic protected by law.
Henry Ford Health System - 9 months ago
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