Job Title: Field Technician 2
Location: CENTREVILLE, Virginia
General InformationGeneral Information
Job Description: Summary: Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs). Education/Experience: Bachelors degree in related technical field or equivalent education/experience. Certifications to include A+, Security +, Net+, Microsoft, and Client (certain certifications will be required within a certain timeframe of employment) preferred. 2-4 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting. 3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken. Skills and Competencies: Ability to demonstrate outstanding customer service skills. Strong oral and written communications skills. Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision. Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems. Ability to demonstrate strong organizational skills and the ability to follow documentation procedures. Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers. Major Job Duties: Perform desk-side Windows XP workstation support in a networked office environment. Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes. Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required. Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.
Dress Codes: Business Casual
Traditional Business Attire
Skills: Category Name Required Experience
Soft Skills Ability to Follow-up No 1 - 2 Years
Soft Skills Ability to meet deadlines No 2 - 4 Years
Soft Skills Ability to Work Independently No 2 - 4 Years
Soft Skills Ability to Work with Others No 1 - 2 Years
Soft Skills Communication Skills No 1 - 2 Years
Soft Skills Detail oriented No 2 - 4 Years
Additional Skills: Technician after being trained will work independently installing and testing new PC and peripheral hardware in PNC Branches. Personal vehicle and digital camera or smartphone w/camera is required for taking pictures after completing each install.The contractor would need to be able to understand how to install computer equipment. Follow directions and do any necessary trouble shooting steps. And willing to travel branch to branch. Technician will be used to supplement the CDS technicians while performing the Teller Image Capture (TIC) installation of equipment within the branches.
This position is only for the CENTREVILLE, Virginia location.