Measurement Science Technician II
Green Mountain Coffee Roasters, Inc. - Waterbury, VT

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The GMCR Sensory Test Center (STC) is being established to develop a sensory screening panel to assist Research and Development staff, including Innovation, Specialty Beverages, and Shared Services (Product, Package, and Process) to optimize products for maximum consumer acceptance. The STC Technician II is responsible for assisting with primarily external sensory studies and experiments designed to describe and quantify the sensory properties of food and ingredients, packaging materials, and processes.

The Measurement Science Sensory Test Center (STC) Technician II will assist the Measurement Science team in all aspects of external consumer testing operations, including panelist recruiting and screening, study preparation, study execution, post study work, and panel maintenance. The technician will use sensory evaluation tools and practices to actively assist in guiding prototype development activities, assist with the sensory component of shelf life testing, monitor quality of in-market products, and conduct competitive product assessments. This role supports all activities related to R&D development, from bench top formulation to product commercialization. The role interacts routinely with Product Development, Processing, Packaging, Innovation, Consumer Insights, and Marketing.

  • Screen/recruit external consumer subjects to participate in scheduled sensory panels. Obtain Confidentiality, Informed Consent, and Medical History Review forms.
  • Plan and schedule weekly STC tests.
  • Prepare sensory tests including securing samples from R&D, product preparation, sensory questionnaire design, and questionnaire execution.
  • Conduct sensory panels on new and existing products, ingredients, packaging materials, and processes.
  • Manage study flow; monitor panelist progress; distribute panelist payments.
  • Ensure panelist compliance with protocol requirements; provide feedback to Sensory staff on panelist performance.
  • Participate in and support sensory training activities (e.g., flavor and aroma lexicon development).
  • Assist in the development and maintenance of computerized sensory support systems for data collection, analysis and reporting.
  • Maintain computerized databases outlining Sensory activity and panelist histories.
  • Manage incentives and programs for panelists.
  • Occasionally assist in monitoring/executing off-site RGT tests.
  • Occasionally assist with routine tests in Analytical lab.
  • Model good lab practices to maintain neat, clean, and safe laboratory workspace.
  • Promote professional, productive, and friendly team atmosphere in the lab and STC.
  • Maintain R&D operational systems and infrastructure regarding work activities including, but not limited to, supply orders, inventory management, lab equipment and instrument operation.
  • Provide insight into product testing, including analytical and sensory.
  • Communicate with cross-functional teams including the Coffee Department, Marketing and all R&D team members.
  • Maintain and keep up-to-date laboratory notebook to GMCR standards.
  • Understand and apply confidential business practices and intellectual property protection
  • Seek new ideas and improvements in all phases of the job; participate in product and idea generation
  • Build and use internal (GMCR) and supplier resource network.
Ability to communicate ideas clearly and concisely.
Ability to be adaptable and effective at prioritizing work tasks in a rapidly changing environment.
Ability to apply problem-solving tools and techniques in daily activities.
Exhibit flexibility and the ability to learn quickly and constantly.
Ability to work independently on assigned tasks and projects, as well as within the structure of a cross-functional team.
Establish excellent working relationships with internal and external coworkers.
Follow and model all policies, procedures, ergonomic, and safety standards directed by GMCR and R&D.
Performs other duties as requested by R&D management.

Associates or Bachelor’s degree required, a scientific or culinary discipline preferred
2 Years’ experience in food and beverage industry, laboratory work or manufacturing required; a combination of the aforementioned preferred
Project Management experience a plus
Familiarity with sensory evaluation principles, concepts, and techniques (qualitative and quantitative).
Familiarity with sensory data collection and statistical analysis software systems (e.g., Compusense, RGSYS, SIMS, etc).
Basic understanding of the Product Development process, Good Manufacturing Practices, and Food Safety is desirable.
Demonstrated customer service skills
Strong problem-solving skills, understanding of the scientific method, curiosity and eagerness to learn.
Solid math, science, written and verbal communication skills.
Strong knowledge of Microsoft Office suite, especially Microsoft Excel.

Strong organizational ability with attention to detail needed.
Ability to uphold safety standards and participate in Continuous Process Improvement on the job.
Ability to interact well with others, be a self-starter, and follow instructions.

  • Lab technician position with approximately 50% of the workday standing/assisting panelists at computers and 50% computer work.
  • Ability to occasionally kneel, squat, bend and stoop, twist, and reach overhead with repetitive motions within the Research and Development STC and labs.
  • Ability to frequently be in a sedentary light office position with high frequency of keyboarding/computer work required (at times 67%-100% of the workday).
  • Ability to work in an Research and Development lab with frequent exposure to coffee, burlap, food products (including granulated products), and food science tools. Some exposure to food powders on exposed skin is possible.
  • Ability to travel occasionally.
  • Ability to occasionally lift up to 40 pounds.
  • Use of hearing, dust, gloves, and eye protection as required.
Depending on the position for which you are applying, offers of employment made by the company are contingent upon satisfactory completion of one or all of the following: a background investigation, reference check, credit report and a basic pre-employment medical examination to determine whether you are able to perform the essential functions of your position, with or without reasonable accommodation. You may also be required to take a pre-employment drug and alcohol test, and your offer of employment is contingent upon the successful passage of that test. Details regarding the drug and alcohol test shall be provided to you under separate cover and you will be required to provide a signed acknowledgement of receipt of GMCR’s Drug and Alcohol Free Workplace policy. In addition, as a condition of employment, the company is required, under current federal regulations to certify the legal status of all employees. All employment at GMCR is contingent upon the employee presenting and maintaining authorization to work in the United States. Therefore, on your first day of employment, it will be important that you provide documentation proving both your identity and authorization to work in the United States. GMCR is an E-Verify and Equal Opportunity Employer.

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We believe in using the power of business to make the world a better place. Each step on the long road from tree to cup gives us an...