TTS Ops Transaction Services Rep 3 (Fraud)
Citi - New Castle, DE

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Reference Code: 12040981
Location: New Castle, DE, US
Education Level: Bachelor's Degree
Description
Business Overview The Counterfeit Investigator function supports the firm's initiative to mitigate its Financial and Legal risk by creating a fraud investigative review and recovery process within the Operations division. For all NA TTS Cash Client Accounts and Regions: Perform Daily review of cases and transactions to ensure suspected fraud items are identified and returned timely in accordance with the UCC. Enter case details into case management system on a timely basis, and ensure data is accurate and detailed. Review and update cases as necessary to Investigae links between suspect parties. Review referred items from internal systems/departments Review items referred by external entities Update correspondence required for case management Prepare and file SAR Reports to ensure timely and detailed SAR data entry, in accordance with Citi SAR policy, and review items necessary with AML and Legal. Work with law enforcement, CSIS, and regulatory agencies as necessary. "Acts with Urgency, Courage, and Conviction" to mitigate risk to Citi and our Clients. Generate Financials for Return Items Create return item adjustments Respond to inter-departmental charges Review no-post transactions Manage risk items Perform other duties as assigned. Effectively work with internal partners and analytics team for fraud rules maintenance Ensure issues are identified and resolved on a timely basis and corrective actions are taken to prevent future recurrences Develop proactive working relationships with Compliance, Legal and Product Utilize powerful leadership, negotiation, and people skills to positively influence outcomes arising from disputes Utilize exceptional written, verbal and interpersonal skills to create and present ideas and data to Sr. Management Displays Fraud environment Awareness and Concern. Is Analytical, Conceptual, Innovative. Has a Continous Quality Improvement Mindset. Holds to High Ethical Standars and Integrity. Maintain sa customer-focused quality mindset that strives for continous process improvement. Ensures operational changes based on regulatory additions/updates are followed. Qualifications
Bachelor's degree or equivalent work experience
1-3 years experience with bank regulations and compliance
Previous Fraud/SignatureVerification experience a plus.
Exceptional verbal and written communications
Paralegal experience is a plus
Proficiency in Microsoft Office applications (Word, Outlook, Excel)

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