STUDENT: Strategic Planning Support Intern
University of Kentucky - Lexington, KY

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The Strategic Planning Support intern will help the Office of Institutional Effectiveness (Planning and Program Review) provide training and support for university staff, administrators, and faculty who use Blackboard's Outcomes module for their strategic planning and assessment needs.

Job duties include:
-- providing training and support for university staff, faculty, administrators in person and via phone, email, and online chat

-- assisting with logging requests and escalating technical problem reports in a web-based tracking system

-- assisting with the troubleshooting and testing of Blackboard Outcomes

-- assisting with the development and maintenance of support and training material, documentation, and website content

-- collaborating with staff from other divisions of the Office of Institutional Effectiveness and UKIT as needed

For full consideration, a cover letter and a résumé or CV MUST be included with the UK online employment application. Additional documents, such as a writing or portfolio sample, are accepted, but not required.

Skills / Knowledge / Abilities

-- Exceptional customer service skills

-- Ability to communicate effectively in written and spoken English

-- Basic Macintosh and Windows computer experience

-- Basic office skills, including typing and document management

-- Copy-editing and proofing skills

-- Blackboard experience as a student or instructor

-- Ability to work both collaboratively and independently

Preferred Education / Experience

Preferred candidates will have some or all of the following:
-- background or interest in education, communication, information science, humanities, or other related field

-- experience in teaching, customer service, and/or technology support

-- familiarity with strategic planning or course design

-- excellent speaking, writing, and interpersonal skills

-- proactive, motivated, and communicative attitude towards work-related activities

Deadline to Apply


University of Kentucky - 22 months ago - save job
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The University of Kentucky will be one of the nation’s 20 best public research universities, an institution recognized world-wide for...